Rate Specialist

AFS Logistics•Tigard, OR

About The Position

The Rate Specialist is primarily responsible for evaluating, interpreting, and entering client freight rate information into several computer programs and investigating discrepancies, rating, auditing, and reviewing claims. In addition, this role is responsible to uphold our core values: Ethics, Engagement, and Excellence.

Requirements

Customer focus skills
Communication proficiency and thoroughness
Planning, organization, and problem solving/analysis skills
Results driven and Flexibility
Personal effectiveness/credibility and technical capacity skills
Continuous learning
A high level of confidentiality is required regarding all client specific data and safeguarding the information from other clients and competitors.
The ability to gather and analyze information, find possible solutions, select the best option, and evaluate the decision is required.
A high attention to detail is required, including verifying all work completed.
Associate’s Degree in Accounting, Business, Supply Chain/Logistics or related field, or 1-2 years related experience and/or training, or equivalent combination of education and experience (Bachelor’s Degree preferred)
Proficient in Microsoft Office Suite, specifically Excel
Proficient in 10-key by touch
Experience in customer service environment
Working knowledge of transportation industry, specifically commercial tariffs, transportation methods, and freight industry terminology.

Responsibilities

Read, evaluate, understand, and interpret basic freight rate contracts.
Comprehend carrier pricing, rules tariff, contract rates, and NMFC/Commodity identification for true cost of items shipped.
Have knowledge of standards, rate orders, and classification rating guides to enter necessary rate information into our proprietary rate system.
Verify freight rates against actual bills once entered for accuracy.
Work directly with other departments to obtain clarification when necessary.
Efficiently use our proprietary task-tracking tool.
Research contract discrepancies against freight bills.
Work directly with carriers and clients to obtain clarification when necessary.
Communicate with internal staff and customers via phone, email, and in person.
Assist team members and performs other incidental and related duties are required and assigned.