Rare Disease Hemophilia Account Specialist - Chicago

Pfizer•McCullom Lake, IL

1d•Onsite

About The Position

The Rare Disease Hemophilia Account Specialist (HAS) serves as the primary commercial customer-facing representative for Pfizer’s Hemophilia Portfolio, engaging with Clinicians, Healthcare Providers, and Administrative stakeholders within Hemophilia Treatment Centers (HTCs) and affiliated institutions in their assigned geography. This role is crucial for achieving company business objectives by executing account plans in compliant coordination with the Rare Disease cross-functional team. The HAS is responsible for addressing customer educational needs and facilitating the appropriate utilization of Pfizer's innovative therapies for the hemophilia population, which includes newly launched novel non-factor products like Hympavzi for Hemophilia A & B, alongside recombinant factor products (Benefix and Xyntha). The specialist must demonstrate a high level of clinical and therapeutic area knowledge, a deep understanding of the hemophilia patient journey, competitive dynamics, and product access pathways. They are expected to collaborate compliantly with Pfizer’s cross-functional team, including Field Medical, Patient Services, and Reimbursement, to triage customer support needs and ensure a seamless customer and patient experience.

Requirements

BS/BA Degree Required OR an associate’s degree with 8+ years of experience; OR a high school diploma (or equivalent) with 10+ years of relevant experience.
5-10 years of previous pharmaceutical/biotech experience with at least three years in specialty sales (strongly preferred) or a promoted position or developmental role with demonstrated leadership across peer groups with experience selling in a specialized market.
Must be a colleague in good standing with a history of sales success, strong territory management skills, outstanding communications skills, demonstrated teamwork, leadership ability, and accountability.
Demonstrated track record of assessing account needs and bringing compliant cross-functional tools and resources to drive performance.
Demonstrated track record of solid business acumen, problem-solving, strategic thinking, and project management skills, as well as excellent planning and prioritization skills.
Demonstrate strong organizational and analytical skills and ability to analyze and draw compliant conclusions using sales data and call reporting applications.
Must have practical interpersonal, organizational, and communication skills and the ability to advance and influence the acceptance of ideas while consistently following and supporting company policies.
Effective interpersonal, organizational, communication skills and executive presence with the ability to influence internal/external stakeholders towards shared goals required.
Proven ability to understand customer needs and deliver support to optimize the customer experience in alignment with corporate objectives.
Strong organizational/analytical skills and ability to analyze data, generate insights and draw appropriate conclusions using data platforms and reports.
Valid US driver’s license and driving record in compliance with company standards.
Any DUI/DWI or other impaired driving citation within the past 7 years will disqualify you from being hired.
Ability to manage a large geography with occasional overnight travel.
Must live within territory geography or with efficient travel to assigned accounts.
Consistently and compliantly follows and supports company policies.

Nice To Haves

Specialty Pharmacy experience preferred.
Account Management experience preferred.
Hemophilia Rare Disease commercial customer facing experience, combined with competitive launch experience bringing disruptive innovation to market preferred.
Expertise working at the institutional level to include P&T engagement, in-patient specialty pharmacy, distribution networks and buy and bill experience preferred.
Experience working with key thought leaders or high-influence customers in large group practices, hospitals, or managed care organizations preferred.

Responsibilities

Primary commercial customer facing point of contact for healthcare providers representing Pfizer’s Hemophilia Portfolio to HTCs and Hospitals.
Responsible for delivering on Pfizer business objectives.
Utilize advanced selling skills and approaches to achieve sales target goals.
Identifies key stakeholders and decision makers along with influence networks central to delivering on customer/patient needs.
Engages customers across the HTC and Hospital stakeholder network (Hematologist, Nurses, Pharmacy, Hospital Administrators, and support staff) to identify and deliver on customer educational needs in alignment with Business Plan objectives.
Builds and executes tailored account plans for each customer in compliant coordination with cross functional team leveraging local market insights to ensure business objectives and customer expectations are met.
Educates providers on disease state, patient journey and appropriate patient types for approved Pfizer Hemophilia Treatments.
Educates providers on clinical profile of our approved therapies, including benefits/risks, and access pathways, along with product modality-specific details and patient support resources to ensure safe and effective treatment initiation and long-term patient outcomes.
Compliantly positions each approved Treatment appropriately for customer action in alignment with brand strategy.
Uncovers and addresses barriers to care to deliver on patient needs and achievement of business objectives.
Compliantly communicates and coordinates with internal cross functional team members and Field/HQ SMEs to ensure a positive, seamless, customer and patient experience.
Communicates key insights to Pfizer HQ to rapidly address customer needs, refine strategy, and shape future offerings.
Possesses deep knowledge with the ability to educate on the complete patient journey along with Pfizer resources available to support provider and patient needs throughout (e.g. -treatment considerations, eligibility, enrollment, access criteria, reimbursement, and therapy delivery.
Triages support needs to appropriate functional subject matter experts when necessary to ensure efficient, compliant issue resolution and customer satisfaction.
Effectively interacts with assigned HTCs and Aligned Hospitals as accountable commercial point of contact; uncovering opportunities and developing enduring customer relationships that drive confidence, satisfaction, and successful business outcomes.
Models unquestioned integrity, strong business ethics and ensures rigorous corporate compliance in all activities and communications.
Adapts positively to new challenges/ambiguity, stays focused on business goals and customer support in alignment with Pfizer’s Core Values.