Raptor Safety Specialist

Raptor Technologies

22d

About The Position

The Raptor Safety Specialist serves as the primary technical liaison and trusted partner for school districts using Raptor Technologies solutions. This role ensures that district staff have a reliable, knowledgeable resource who can support troubleshooting, system optimization, staff training, and consultation across the full Raptor product ecosystem.
Supporting school buildings across Northern Virginia, the Advisor works directly with district administrators, school staff, and internal Raptor teams to maintain system reliability, resolve technical issues, and help customers maximize the value of their Raptor solutions.
This position requires a combination of technical troubleshooting, field service expertise, customer engagement, and training delivery, with regular travel to customer sites within a 100-mile radius.

Requirements

• Associate’s or Bachelor’s degree in Information Technology, Electronics, Engineering, or related field or equivalent technical experience.
• 2–4+ years of field service, technical support, or systems troubleshooting experience.
• Experience supporting hardware systems, networking devices, or integrated technology platforms.
• Strong customer-facing communication skills with the ability to explain technical concepts to non-technical users.
• Excellent diagnostic and problem-solving abilities.
• Ability to work independently while managing service calls across multiple locations.
• Valid driver’s license and willingness to travel within a 100-mile radius of Northern Virginia.
• Ability to lift up to 30lbs and transport technical equipment when required.

Responsibilities

• Serve as the district’s primary technical liaison and trusted advisor for all deployed Raptor solutions.
• Build strong relationships with school and district stakeholders to ensure successful system adoption and performance.
• Provide consultation and guidance on best practices, system usage, and operational optimization.
• Deliver Level 2 technical support for hardware, software, and integrated systems deployed in customer environments.
• Diagnose and resolve technical issues related to devices, networks, and system integrations.
• Coordinate with internal engineering and support teams when advanced troubleshooting is required.
• Conduct onsite service visits to perform system diagnostics, repairs, and maintenance.
• Perform preventative maintenance and system health checks to ensure reliable system performance.
• Support product installations, upgrades, and configuration updates across customer locations.
• Provide onsite and remote training sessions for school and district staff.
• Help customers understand system functionality, troubleshooting steps, and operational best practices.
• Support adoption of new features and product capabilities.
• Document service activities, troubleshooting processes, and resolutions within internal systems.
• Maintain inventory of service tools, replacement parts, and equipment.
• Ensure all service activities align with company service standards and customer expectations.

Benefits

• Remote-first philosophy
• Flexible paid time off
• Paid parental leave
• 11 Paid holidays per year
• Workplace flexibility
• Affordable health coverage (medical, dental, vision), paid 100% for employee only medical
• 401(k) employer contribution to help you plan for the future
• Company paid life insurance, STD, and LTD
• Pet insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Associate degree
• Number of Employees: 1-10 employees