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The Rapid Shelter Track Program Manager in the Division of Housing Stabilization (DHS) is a critical new role leading the work of successfully serving families in the EA Family Shelter Program assigned to the Rapid Shelter Track. The Manager will manage the operational aspects of programs within the EA Rapid Shelter Track, including managing provider contracts, developing and implementing policies and procedures for the program, performance oversight to the program and providers implementing the program, and family needs. This role is instrumental in ensuring that Rapid Shelter Track programs meet the needs of families. This role will conduct day-to-day Rapid Shelter Track program and contract oversight, implement program performance management, including monitoring and oversight of provider performance, and change management for new data systems and processes. The Manager will also implement, monitor, and evaluate programs that meet service needs, implement strategies for strengthening coordination, problem solving and decision making, and resolve on-the-ground operational issues promptly. The Manager will work closely with the Director of Rapid Shelter Track, as well as teams overseeing Bridge Shelter Track, data management, intake, eligibility, and placement in the EA Family Shelter system, exits and diversion, fiscal, legal, and policy. The Manager will also collaborate regularly with external partners including providers, EA participants, and other community groups.
