Rapid Response Team Member

A SAFE HAVEN LLC•Chicago, IL

7d•$17 - $17

About The Position

This position is responsible for monitoring the building, welcoming residents and visitors, following facility policies and protocols, and being a helpful resource for residents, staff, and visitors.

Requirements

High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience.
Computer skills required: Microsoft Suite (Teams, Outlook) and typing skills (30wpm).
Aptitude for working in a process oriented, detail focused atmosphere.
Excellent interpersonal, oral, and written communication skills.
Ability to professionally communicate both internally and externally.
Ability to work independently.
Adapt well to change.
Multitask and prioritize responsibilities.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization
Ability to apply common sense understanding to carry out detailed written or oral instructions
Ability to deal with problems involving a few concrete variables in standardized situations.

Nice To Haves

Bilingual English/Spanish preferred.

Responsibilities

Monitors inflow and outflow of residents, staff, and visitors.
Answers incoming telephone calls, determines purpose of caller(s), and forwards calls to appropriate staff member or department.
Answers questions about organization and provides callers with address, directions, and other information.
Maintains security by following procedures, monitoring logbook, and issuing visitor badges.
Welcomes on-site visitors, determines nature of business, and announces visitors to appropriate personnel.
Conducts walk-throughs of the building and reports any incidents or issues.
Serves as a resource for residents, staff, and visitors related to facility operations.
Participate in initial incident assessments to understand the scope, scale, and impact of the crisis, and report back to the Rapid Response Team Leader.
Maintains client confidentiality by not disclosing or affirming client whereabouts or presence at facility.
Work closely with other RRT members and departments to ensure the efficient flow of information, resources, and personnel.
Communicates with staff and other team members using Teams.
Files and stores documents as needed.
Performs other related duties as assigned by management.