Rapid Resolution Specialist

Mid Michigan Community Action Agency-posted 17 days ago
Full-time • Entry Level
Reed City, MI
51-100 employees
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The Rapid Resolution Specialist plays a critical role in ending homelessness by implementing shelter diversion and rapid exit strategies. This position supports households by identifying safe, alternative housing options outside of the shelter system and facilitating quick transitions to permanent housing.

  • Conduct trauma-informed diversion conversations at the point of shelter entry, point of contact by street outreach, or other housing crisis.
  • Utilize mediation, conflict resolution, and problem-solving techniques to identify safe alternatives to homelessness.
  • Build rapport and trust with individuals experiencing homelessness through consistent, respectful, and nonjudgmental engagement.
  • Support rapid exit from shelters by identifying and facilitating connections with permanent housing options.
  • Assist with obtaining identification, benefits, and documentation required for housing applications.
  • Educate clients about the Coordinated Entry process, housing options, and available resources.
  • Assist clients in locating and securing housing, including shared housing and returning to a support network.
  • Provide transportation assistance or accompany clients to appointments as needed.
  • Provide housing search assistance, landlord engagement, and lease-up support.
  • Coordinate with the Homeless Outreach Specialist, Homeless Intake Specialist, and Housing Specialists to ensure seamless client transitions.
  • Maintain accurate and timely records in the Homeless Management Information System (HMIS) and other required databases.
  • Participate in case conferencing and housing prioritization meetings as needed.
  • Participate in personal and professional development activities, including staff meetings, conferences, and training opportunities, as identified and approved by supervisors.
  • Travel throughout the service area as needed
  • Overnight travel may be required for training.
  • Perform other duties as assigned.
  • Associate’s degree in human services
  • Lived experience of homelessness or experience working with homeless populations
  • Proficient computer skills, including Office 365 and web-based tools
  • Reliable transportation, valid driver’s license, proof of insurance, and acceptable driving record review
  • Successful completion of a comprehensive background check, including the review of criminal records, abuse, neglect, and sex offender registries
  • Adherence to smoke-free and drug-free policies
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