Rapid Access Unit Supervisor

Brightli • Independence, MO

6d

About The Position

Join our compassionate and collaborative Rapid Access Unit team, where you will make a meaningful difference every day by supporting individuals experiencing behavioral health crises. This role is perfect for someone who is mission-driven, calm under pressure, skilled at leading others, and dedicated to helping people navigate some of their most vulnerable moments. As a supervisor, you’ll help create a safe, stable, and supportive environment while growing a team of professionals committed to high‑quality care. This is your opportunity to lead with purpose, inspire others, and be part of a program that truly changes lives. In this role, you will oversee daily operations of the Behavioral Crisis Center, supervise staff, support crisis stabilization efforts, ensure safety procedures are followed, and maintain documentation and compliance requirements. You will also play a key role in scheduling, training, team collaboration, staff development, and maintaining facility standards. This position offers… Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost Mileage Reimbursement – Company paid for work functions requiring travel Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition Workplace Culture - An environment cultivating employee wellbeing, valuing each individual's humanity, and actively promoting a healthy, joyful workforce Additional Perks & Benefits - Scroll down to bottom of this post to learn more

Requirements

• High School Diploma or GED required
• Experience in Human Services or a related field required
• Must be at least 21 years of age
• Current driver’s license, acceptable driving record, and current auto insurance
• Successful completion of background checks: criminal record, driving record, abuse/neglect, and fingerprinting
• Ability to communicate clearly and effectively both verbally and in writing
• Ability to handle crisis situations and interact with individuals experiencing behavioral health challenges
• Must attain and maintain all training requirements as outlined by the organization
• Sedentary work involving up to 10 pounds of force occasionally
• Involves sitting most of the time, with occasional walking or standing
• Requires repetitive hand, finger, and arm movements for typing or writing

Nice To Haves

• Bachelor’s degree in Human Services or a related field preferred

Responsibilities

• Serve as a supportive leader who ensures a safe, stable, and welcoming environment for clients in crisis
• Provide guidance, coaching, and direct supervision to assigned staff to support professional growth and excellence in service delivery
• Oversee daily operations of the Behavioral Crisis Center, ensuring effective workflows and smooth functioning of the program
• Review, monitor, and ensure timely and accurate completion of documentation, logs, reports, and electronic records
• Actively participate in the treatment team to support crisis stabilization and model safe and effective interactions
• Oversee scheduling, shift coverage, staffing needs, evaluations, interviews, onboarding coordination, and corrective actions as needed
• Conduct building inspections, oversee safety processes, and assist staff and clients during heightened‑risk situations
• Manage end‑of‑shift responsibilities and ensure staff are meeting program expectations
• Coordinate facility cleanliness, maintenance needs, inspections, and required drills
• Maintain records for maintenance logs, equipment, and facility operations
• Provide phone support, transfer calls, and ensure communication flows smoothly within the team
• Review incident reports for accuracy and ensure injuries are reported within required timeframes
• Participate in required training hours and professional development
• Accept and apply constructive feedback to support ongoing improvement
• Perform additional duties as assigned by leadership

Benefits

• Employee Assistance Program – 24/7 counseling services, legal assistance, & financial consultation for you and your household at no cost
• Mileage Reimbursement – Company paid for work functions requiring travel
• Employee Discounts – Hotels, Theme Parks & Attractions, College Tuition
• Paid time off: full-time employees receive an attractive time off package to balance your work and personal life
• Employee benefits package: full-time employees receive health, dental, vision, retirement, life, & more
• Top-notch training: initial, ongoing, comprehensive, and supportive
• Career mobility: advancement opportunities/promoting from within
• Welcoming, warm, supportive: a work culture & environment that promotes your well-being, values you as human being, and encourages your health and happiness

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED