RAP UNIT SUPERVISOR

New York City, NY • Manhattan, NY

120d

About The Position

The Homelessness Prevention Administration (HPA) was established in 2014 and has since played an essential role in the City's overall eviction and homelessness prevention efforts to combat housing instability to help New Yorkers stay housed. HPA Office of Prevention and Housing Assistance (PHA) is primarily responsible for administration of the CityFHEPS rental subsidy program, the contracted in-community Homebase eviction prevention program and for new developments and an expanding continuum of homelessness prevention programing and contracts. PHA is currently comprised of the following units -The Rental Assistance Programs (RAP), the HOME Tenant-Based Rental Assistance Program (HOME TBRA), and the Office of Prevention and Community Support (PCS) and its expanding unit for Contracts (Homebase, Phase I,2,3-Cluster/Master Lease, City Council Discretionary Awards and Special Housing Assistance Resource (SHARE). Under direction of the Associate Benefits Opportunity Specialist II, the Associate Benefits Opportunity Specialist I (ABOS I) is responsible for supervising a team of BOS staff, who review eligibility for and recommends approval/renewal of CityFHEPS subsidies for program participants.

Requirements

• A baccalaureate degree from an accredited college; or
• A four-year high school diploma or its educational equivalent, and two years of full time satisfactory experience in social/human services, call centers, customer service or a related setting performing the following: Interviewing, determining eligibility for, and/or providing client benefits and services; or Interviewing, determining eligibility for, and/or providing employment planning and counseling services including job development, skill assessment, and employment placement or other economic opportunity programming.
• College credit from an accredited college may be substituted for this experience, on the basis of 30 semester credits for 6 months of work experience.

Responsibilities

• Supervise Job Opportunities Specialists who verify eligibility for tenant or landlord for Rental Assistance Unit Subsidy Programs.
• Responsible for issuance of check requests for brokers and landlord payments for Rental Assistance Subsidy Programs.
• Approve lease signings with tenant and landlords for their new residency which involves providing keys and signed leases.
• Troubleshoot issues made by tenants, landlord, lawyer, advocate, legal aid via a review conference to achieve resolutions.
• Ensure that Rental Assistance Unit Subsidy Program payments to landlords and brokers go out in a timely manner and oversees the annual renewal of Rental Assistance Program subsidies.
• Review the data entries of tenant information for federal funds into federal databases.
• Utilizes other databases such as but not limited to Housing Assistance Payment Systems (HAPS), Rental Assistance Program (RAP), HRA One Viewer, WMS, NYCWAY, Finance.net, IQ System, SAVE.
• Recommend new subsidy certificates for tenants who wish to submit a transfer request via email for reasons such as issues with landlord, inhabitable apartments, etc.
• Address requests for information and services from Rental Assistance Program landlords, tenants, and community advocates.

Benefits

• Public Service Loan Forgiveness eligibility.
• Open to qualified persons with a disability who are eligible for the 55-a Program.

What This Job Offers

• Industry: Justice, Public Order, and Safety Activities
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees