RAO's Greeter

Loews Hotels•Miami Beach, FL

1d•Onsite

About The Position

The Loews Miami Beach Hotel, a beloved oceanfront property that recently underwent a $50 million renovation, is seeking a Greeter. This newly redesigned hotel offers all-new touchpoints throughout the property, aiming to be a reimagined South Beach icon. Loews Hotels & Co, headquartered in New York City, is an independently owned family hotel company with a deep heritage in hospitality and a commitment to service excellence. The company operates hotels and resorts across the U.S. and Canada, including partnerships with Universal Orlando Resort. Loews Hotels & Co prides itself on fostering team member growth and empowerment, a culture of diversity and inclusion, environmental protection through eco-friendly and sustainability programs, and strong community support. The Greeter role involves supervising restaurant activities in the absence of a Manager, managing reservations, maintaining guest history files to enhance repeat guest experiences, and ensuring the dining room and service areas are prepared and maintained to standard. The Greeter is also responsible for greeting guests, determining their needs, assigning tables, assisting with seating, presenting menus, and monitoring dining room activity to assist servers and assistants as needed.

Responsibilities

Supervises restaurant activities in absence of Manager
Controls Reservation Book, accepts reservations and enters them accurately into the record
Maintains guest history files and uses information to enhance repeat guests experience
Assigns work stations and pre-meal side work, inspects dining room and service areas to ensure completion of all tasks prior to start of meal period
Maintains guest records to; record arrival, cover count, seat assignment, turnover, availability
Inspects menus to ensure cleanliness and acceptability
Greets guests in a polite professional manner
Determines guest needs, verifies table availability, assigns appropriate table for seating
Guides guests to appropriate table
Assists guests with seating, and presents menu
Ensures removal of unnecessary place settings at occupied tables
Notifies server of guest seating, and communicates any special needs or requests
Inspects dining room appearance constantly, assigns correction of deficiencies to appropriate team member
Monitors dining room activity, assists Servers and Assistants as needed to ensure performance to standard
Assigns post meal side work, inspects dining room and service areas to ensure completion of all tasks
Promotes and applies teamwork skills at all times
Notifies appropriate individual promptly and fully of problems and/or unusual matters of significance
Is polite, friendly, and helpful to guests, management and fellow team members
Executes emergency procedures in accordance with hotel standards
Complies with required safety regulations and procedures
Attends appropriate hotel meetings and training sessions
Maintains cleanliness and excellent condition of equipment and work area
Complies with hotel standards, policies and rules
Recycles whenever possible
Remains current with hotel information and changes
Complies with hotel uniform and grooming standards
Other duties as assigned