Ranger Supervisor

About the position

ELS is hiring for the position of Ranger Supervisor in Idyllwild, California. The Ranger Supervisor supervises and trains all rangers and participates in the daily operations of the property.

Responsibilities

• Greet and register incoming members and guests.
• Distribute information to members and guests upon arrival and respond to questions about park rules and regulations.
• Maintain the property's front entrance and ranger station appearance.
• Record and secure all fees collected at the ranger station.
• Make reservations and/or cancellations in the company's point-of-sale system.
• Provide detailed reservation information to managers as needed.
• Handle cash and process credit card charges for reservations.
• Reconcile cash and credit records.
• Answer telephone and radio calls and relay messages to staff and members.
• Secure the facilities and amenities.
• Intervene in resort disturbances and respond to members and guest complaints.
• Patrol the property to ensure that resort rules and policies are followed.
• Supervise and train all property rangers.
• Perform on-call emergency service as required.
• Perform other duties as assigned.

Requirements

• High school diploma, or the equivalent.
• 3+ years in a customer service environment and working with a point-of-sale system.
• 2+ years in a supervisory position.
• 1+ years of prior ranger experience.
• Exceptional customer service and problem-solving skills.
• Strong communications and computer skills.
• Knowledge of the RV business is a plus.

Benefits

• Medical, dental, and vision plans
• Generous 401(k) employer match
• Paid vacations
• Paid holidays
• Paid sick time