Rancher Success Specialist - Virtual Fencing Technology (Northwest & Mountain States Region)

Merck•Bozeman, MT

1d•Remote

About The Position

The Rancher Success Specialist will be the lead in delivering and developing training for end user customers. The position will be responsible and accountable for training end user to successfully enter, interpret and analyze all aspects of sensor data. The position will work closely with end customers, technical support, and sales to ensure a positive user experience and high customer satisfaction with our virtual fencing–based grazing management technology. Candidate will cover the Northwest & Mountain States Region. Candidate must reside in Idaho, Colorado, Montana, Utah, or Washington.

Requirements

Bachelor’s Degree in Animal Health, Agriculture, Business or relevant study is required.
Excellent interpersonal communication and presentation skills
Successful candidate must be flexible and have the ability to adapt to a changing environment
Able to quickly build trust and rapport with customers.
Time management and strong organizational skills.
Must possess a valid U.S. motor vehicle driver’s license without restriction.
Excellent written, verbal and MS office skills.
Ability to manage a Customer Relationship Management (CRM) system to track each account and interaction.
Account Management
Adaptability
Agricultural Economics
Agriculture
Farming
Animal Husbandry
Case Study Research
Customer Relationship Management (CRM)
Equipment Repairs
Field Sales Support
Knowledge Gathering
Lead Generation
Livestock Management
Order Processing
Relationship Building
Sales Goal Achievement
Sales Process Management
Vehicle Driving

Nice To Haves

Current Employees apply HERE
Current Contingent Workers apply HERE
US and Puerto Rico Residents Only:

Responsibilities

Train end user to successfully enter, interpret and analyze the Virtual Fencing Technology data.
Customize user portal and user reports to improve the user experience with software.
Recommend changes to customers current process allowing for full implementation of Virtual Fencing Technology.
Consult with owners, managers and users as required to improve customer experience.
Ensure all questions are expediently addressed, resolved and documented in CRM.
Recommend additions to quick guides and customer communication for improvements.
Assist with gathering of testimonials, case studies and video clips.
Actively raise issues and recommend improvements to support services.
Use project management skills and organization to successfully manage multiple projects at once.
Support the sales process where consultation is needed to help sales prospect feel comfortable with software and reports.
Interface with Engineering to recommend improvements for Virtual Fencing Technology.
Assist marketing to write newsletter and Ag media stories related to Virtual Fencing Technology.
Work with Sales and Marketing to organize User groups and farm demonstration.