Ranch Manager

Vicki's Little Rascals, LLC•Half Moon Bay, CA

4d•$29•Onsite

About The Position

The Ranch Manager is the heartbeat of the ranch, responsible for overseeing daily logistics, employee coordination, client communication, and facility management. This role ensures smooth execution of transportation, pet care services, and team development while fostering a safe, efficient, and positive work environment. The Ranch Manager serves as the primary onsite contact for Wranglers and supports both strategic and hands-on responsibilities. This position requires flexibility and problem solving skills. Other special projects or duties may be assigned.

Requirements

High school diploma or equivalent
Animal Certifications as appropriate
On the job training
Customer and Personal Service - Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
K9 Education and Training - Knowledge about dog enrichment trends and activities.
Public and Pet Safety and Security - Knowledge of relevant equipment, policies, procedures, and strategies to promote effective safety protocols for people and dogs.
Animal Psychology – Understanding of dog motivations, triggers and mental stimulation.
Active Learning Understanding the implications of new information for both current and future problem-solving and decision-making.
Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Learning Strategies Using training methods and procedures appropriate for the situation when learning or teaching dogs new things.
Monitoring Monitoring/Assessing performance of yourself, other individuals, and dogs to make improvements or take corrective action.
Reading Comprehension Understanding written sentences and paragraphs in work-related documents.
Speaking Talking to others to convey information effectively.
Writing Communicating effectively in writing as appropriate for the needs of the audience.
Coordination Adjusting actions in relation to others' actions.
Negotiation Bringing others together and trying to reconcile differences.
Persuasion Persuading others to change their minds or behavior.
Service Orientation Actively looking for ways to help people and dogs.
Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
Complex Problem Solving Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Equipment Maintenance Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.
Equipment Selection Determining the kind of tools and equipment needed to do a job.
Installation Installing equipment, machines, wiring, or programs to meet specifications.
Operation and Control Controlling operations of equipment or systems.
Quality Control Analysis Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Repairing Making minor repairs to dog containment facilities and addressing gaps.
Technology Design Generating or adapting equipment to serve program needs.
Troubleshooting Determining causes of operating errors and deciding what to do about it.
Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Systems Analysis Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Systems Evaluation Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Management of Material Resources Obtaining and seeing to the appropriate use of equipment, facilities, and materials needed to do certain work.
Time Management Managing one's own time and prioritize tasks.
Graphics, Photography and Vido Working with pictures in graphics programs or other applications, including creating simple graphics, manipulating the appearance, and editing photos or video.
Navigation Using scroll bars, a mouse, and dialog boxes to work within the computer's operating system. Being able to access and switch between applications and files of interest.
Requires kneeling, crouching, stooping, bending or crawling
Requires standing for long periods of time
Requires the ability to run, be agile and avoid moving or stationary obstacles
Requires bending or twisting
Requires lifting less than 35 lbs without assistance
Able to sit in a car for hours a day in heavy traffic conditions
Able to operate a vehicle safely and have a clean driving record
Able to tolerate animal smells, animal dander, dust
Requires face-to-face discussions with individuals or teams, including company staff and clients
Requires contact with others (face-to-face, by telephone, or otherwise)
Requires telephone conversations or text chatting
Requires writing summaries for clients about the dog’s day
Able to resolve dog and human conflicts.
Requires making decisions that impact the results of dogs, co-workers, clients or the company
Opportunity to make decisions without supervision
Requires making decisions that affect other people, the financial resources, and/or the image and reputation of the organization
Freedom to determine tasks, priorities, and goals under indirect supervision
Requires being exact or highly accurate
Requires meeting strict daily and weekly deadlines.
Requires coordinating or leading others in accomplishing work activities
Requires work with external customers or the public
Requires work with others in a group or team
Requires working directly with dogs
Includes responsibility for work outcomes and results
Includes responsibility for the health and safety of self, others and dogs
Requires working outdoors in any weather or temperature conditions.
Job tasks are performed in close physical proximity to dogs and people.
Assisting and Caring for Dogs
Develop daily schedules for dogs and people.
Provide for basic needs of dogs.
Accommodate different dogs specific needs.
Ensure dogs do not get overheated or excessively cold.
Making Decisions and Solving Problems
Thinking Creatively
Make recommendations for improvements.
Suggest new ideas or modifications of existing systems.
Communicating with Supervisors, Management and Clients
Identify the correct amount of information to deliver, being mindful of information quantities and frequency.
Understand and accommodate the needs of the audience.
Getting Information
Organizing, Planning, and Prioritizing Work
Resolving Conflicts and Negotiating with Others
Establishing and Maintaining Interpersonal Relationships
Identifying Objects, Actions, and Events
Performing General Physical Activities
Monitoring Processes, Materials, or Surroundings
Monitor dog activities and demeanor to ensure safety or compliance with rules.
Monitor health or behavior of people or animals.
Evaluating Information to Determine Compliance with Standards
Documenting/Recording Information
Maintain client information records, photos, videos and communications.
Updating and Using Relevant Knowledge
Recommend modifications based on assessments of what is working and what is not working.

Responsibilities

Monitor employee issues via Slack and assist Beau in resolution
Serve as the day-to-day onsite go-to for Wranglers
Manage seating charts and daily zone placements
Conduct daily 3–5 minute huddles and dog roll calls with incident tracking
Plan and execute team celebrations and morale-building activities
Stand in for employee breaks when needed
Act as backup for Beau when she is offsite or out
Notify Vicki and Beau about any client concerns or questions
Act as the Safety Monitor, working closely with Beau
Provide input and collaborate with Beau on performance management and employee issues
Develop and manage new hire training schedules
Conduct in-car and onsite training, check-ins, and coaching for new hires
Create and maintain SOPs for ranch operations, driving, pickup/dropoff procedures
Give tech demos to new hires
Add new hires to internal systems (Time to Pet, Slack, etc.)
Develop and maintain team training curriculum (Dog Gurus, pet CPR, ongoing education)
Plan and manage daily driving routes and schedules
Monitor employee timing and route efficiency
Act as backup driver #2 when the primary ranch hand is unavailable
Perform daily van inspections (interior and exterior), noting safety and damage
Manage pet sitting scheduling, calendar, and logistics
Field pet sitting requests and coordinate with clients
Update Vicki’s calendar with pet sitting appointments
Communicate employee status updates to clients in collaboration with Beau and onsite shift leads
Manage onsite new dog trial days and assessments
Work with offsite financial consultant and coordinate pet sitting invoices
Coordinate mowing and repairs with Carlos and Miguel
Contact and manage portapotties
Contact and manage Cintas services
Ensure ranch cleanliness, safety, and functionality