HPN - Ramp Manager

Avports BIM Ltd.•City of White Plains, NY

3d•Onsite

About The Position

Responsible for overseeing all airline ramp and ground handling operations to ensure the safe, efficient, and on-time servicing of aircraft. Provides direct supervision of ramp personnel, coordination of baggage and aircraft servicing activities, and enforcement ensuring compliance with safety regulations, airline and airport procedures, and operational performance standards. Serve as the operational lead for ramp activities during assigned shifts and is responsible to coordinate staffing, equipment readiness and allocation, aircraft ground handling activities, and real time, operational decision-making, and incident response. Success requires strong leadership, situational awareness, and the ability to perform effectively in a fast-paced, high-risk airfield environment, maintaining a strong safety culture and supporting passenger service requirements. High school diploma, with a bachelor’s degree in aviation, transportation, management, or a related field preferred and at least 3 years of ramp or aviation ground handling experience. Must be able to work flexible schedules, perform in extreme weather and high-noise environments, and maintain physical stamina for extended shifts. Must have knowledge of airline ramp operations and safety procedures, the ability to safely operate or oversee ground service equipment, strong organizational skills, and strict adherence to detailed operating procedures and safety checklists. Regular, full-time essential services position reports to the Airline Operations Manager and require rotating shift work, including nights, weekends, and holidays. Mandatory background screening, ongoing training eligibility, and onsite presence at the airport required.

Requirements

Minimum: High school diploma or GED required
Minimum 3–5 years of ramp or aviation ground handling experience, with prior lead, senior, or supervisory experience strongly preferred.
Must be at least 18 years of age
Must be a U.S. citizen or lawful permanent resident
Valid New York State motor vehicle operator’s license required with acceptable driving record to support equipment needs
Ability to obtain required airline-specific ramp certifications
Must successfully pass TSA background screening and security clearance
Ability to work flexible schedules, including nights, weekends, holidays, and overtime.
Ability to work in extreme weather conditions and high-noise environments.
Maintain all required airport, airline, and security clearances.
Demonstrated physical stamina for standing, walking, lifting, and long shifts.
Ability to read, write, and communicate effectively in English.
Knowledge of airline ramp operations, safety procedures, and ground handling practices
Ability to safely operate or oversee the operation of ground service equipment
Strong organizational skills with the ability to manage multiple priorities simultaneously
Ability to follow detailed operating procedures and safety checklists
Work independently with minimal supervision while maintaining effective communication
Aircraft marshaling and hand-signal communication
Aircraft pushbacks, brake riding, and towing operations
Chocking, cone placement, and aircraft securing
Time-critical turnaround coordination
Knowledge of common aircraft types and configurations (e.g., A320, A220)
Load control basics and weight & balance awareness
Operation of ground service equipment (belt loaders, tugs, GPUs, deicing vehicles)
Ground power unit (GPU) and air start unit operation
Use of handheld radios and dispatch/operations systems
Reading and validating load sheets and flight documentation
Aircraft servicing coordination (lavatory, potable water, cabin cleaning)
Ramp safety, aircraft movement areas, and jet blast awareness
Hazardous materials recognition (IATA DGR awareness)

Nice To Haves

Preferred: Bachelor’s degree in aviation, transportation, management, or a related field
Prior experience as a Lead or Senior Ramp Agent.
Supervisory or people-management experience; union and non-union environments.
Strong coaching, training, and performance management skills.
Experience in aviation, logistics, transportation, or airport operations.

Responsibilities

Supervise and direct all ramp personnel in the performance of aircraft ground handling, baggage operations, and related support services.
Serve as the operational lead for ramp activities during assigned shifts, ensuring safe and efficient aircraft arrivals and departures.
Assign personnel and ground service equipment (GSE) to scheduled flights and adjust staffing and resources in response to irregular operations.
Conduct pre-shift briefings and ongoing communications to establish safety expectations and operational priorities.
Ensure compliance with FAA, DOT, airline procedures, airport rules and regulations, and company safety policies.
Monitor ramp activity to identify hazards, unsafe acts, or equipment deficiencies and take immediate corrective action.
Lead response efforts during ramp incidents, aircraft damage events, injuries, or safety occurrences, including required reporting and internal investigations.
Coordinate with airline representatives, airport operations, maintenance teams, and other stakeholders to support seamless operations.
Oversee ground service equipment usage, ensuring proper operation, inspections, and reporting of mechanical issues.
Ensure compliance with the Airport Environmental Management System (AEMS) and applicable environmental requirements.
Support training, coaching, and performance management of ramp personnel.
Maintain required operational records, incident reports, and training documentation.
Perform other related duties as assigned to support airline and airport operational objectives.