Ramp Manager - Ground Operation

Alliance Ground International • Phoenix, AZ

4d

About The Position

Do you enjoy working in a fast-paced, safety-obsessed aviation environment? Position Overview: The Ground Ramp Manager is responsible for overseeing all ramp operations, ensuring the safe, efficient, and timely handling of aircraft on the ground. This role involves managing ramp teams, coordinating resources, and ensuring compliance with aviation safety and operational standards. Alliance Ground International (AGI) is one of the largest independently owned ground handling companies providing services to 100+ airlines in 61 airports across the U.S. and Canada. We are the home to over 12,000 team members supporting over 1.5B Kilos and over 400K departures. Our Ground division has a strong reputation in aviation ground services. We are committed to providing the highest quality service and continuing our outstanding safety track record. As we continue to grow, we only look for the best in the industry.

Requirements

• 5+ years of experience in ground handling or aviation operations, with at least 2 years in a managerial role.
• Strong leadership, communication, and organizational skills; ability to manage teams in high-pressure environments.
• In-depth knowledge of ramp operations, aviation safety protocols, and ground support equipment.
• Must be able to lift up to 70 pounds in confined spaces.
• Must be able to stand, lift, bend, push and pull for extended periods of time.
• Must be willing to work outside in all types of weather and elevated noise levels within the airport environment
• If work location is in the United States, must have authorization to work in the United States as defined by the Immigration Reform Act of 1986.
• If work location is in Canada, must have authorization to work in Canada as defined by the Immigration and Refugee Protection Act (IRPA) of 2001.

Nice To Haves

• Bachelor’s degree in aviation, Logistics, or a related field preferred.

Responsibilities

• Manage and supervise ramp operations, including aircraft arrival, departure, and turnaround activities.
• Oversee the team of ramp agents, ensuring efficient performance and adherence to safety protocols.
• Coordinate the use of ground support equipment, ensuring all equipment is properly maintained and utilized.
• Monitor operational performance and implement improvements to enhance efficiency and reduce delays.
• Ensure compliance with aviation safety standards, regulations, and company policies.
• Communicate with flight crews, ground operations, and other departments to ensure smooth operations.
• Prepare and present reports on ramp operations, safety audits, and staffing requirements.
• Take reasonable care for the health, wellbeing, safety, and security of themselves and of others who may be affected by their actions or omissions while at work.
• Cooperate with their manager / supervisor to allow them to perform or comply with any legal requirements imposed on the company.
• Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security, or welfare reasons.
• Inform their manager / supervisor of any work situation, equipment, or activity that represents a serious or immediate danger to health, wellbeing, safety, and security.
• Report any hazards, near misses, incidents, accidents, or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in company and carrier Safety and Security procedures.
• Carry out work in accordance with information and training provided and any specific health, wellbeing, safety, and security rules or procedures.
• Fully understand AGI Health & Safety and Security policies.
• Attend training courses as may be required by AGI.

Benefits

• AGI offers a comprehensive benefit package for all employees, including paid vacation and medical / dental / vision for full-time qualified employees as well as medical coverage for part time employees.
• AGI also provides free uniforms and free on-the-job training to all employees.
• Additional benefits include company-matched 401(k) program, company-paid employee assistance program, voluntary life insurance, and travel discounts on car rentals, hotels, and cruises to name a few.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager