Ramp & Customer Service Agent

Horizon Air • Yakima, WA

131d • $17

About The Position

The Ramp & Customer Service Agent is responsible for above and below wing tasks which include guest interactions and ramp functions. This position involves split shifts, with an early morning shift to support AM flights and a later afternoon shift for PM flight assistance, in accordance with operational requirements. The role requires working outdoors in all types of weather conditions while performing below wing functions such as transporting baggage and cargo, loading and offloading luggage and cargo, aircraft marshaling, pushing back the aircraft, and aircraft deicing. The agent will assist guests with travel needs, perform boarding and gate duties, process and secure guest luggage, and maintain luggage claims as necessary. The position requires flexibility in scheduling, including availability for holidays and weekends.

Requirements

• Strong written and verbal communication skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Must have a valid unexpired driver's license issued by a US state, a US territory or the District of Columbia.
• Ability to learn and operate a computerized reservation system.
• Typing speed of at least 25 WPM.
• Ability to consistently lift 50 pounds.
• Must be able to stand for long periods of time.
• Must be able to bend, stoop, squat, reach and grasp.
• Ability to perform basic mathematics.
• Ability to work a flexible schedule including nights, weekends and holidays.
• Ability to participate in paid training that may require overnight travel.
• Depending on work location, ability to obtain USPS Mail Handling Certification.
• Ability to obtain airport security clearance.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Nice To Haves

• A minimum of 1 year of customer service or community service experience.

Responsibilities

• Assist guests with travel needs (e.g., answering inquiries, baggage, ticketing, checking-in passengers and boarding flights) in a fast-paced environment.
• Work outdoors in all types of weather conditions while performing below wing functions (e.g., transports baggage and cargo, loads and offloads luggage and cargo, aircraft marshaling, pushes back the aircraft and aircraft deicing).
• Perform aircraft grooming and security searches.
• Perform boarding and gate duties (e.g., assisting and directing guests, making announcements, process standby's and upgrade requests).
• Process and secure guest luggage.
• File and maintain luggage claims as necessary including damaged, delayed and pilferage.
• Load and offload luggage and cargo with the use of conveyor belts.
• At the direction of management, may be assigned to perform duties of varying capacities to ensure complete guest satisfaction.
• Perform other duties as assigned.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air.
• Comprehensive well-being programs including medical, dental and vision benefits.
• Generous 401k match program.
• Quarterly and annual bonus plans.
• Generous holiday and paid time off.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Air Transportation
• Education Level: High school or GED