Ramp & Customer Service Agent
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About The Position
The Ramp & Customer Service Agent plays a crucial role in ensuring that guests have a seamless travel experience from curb to cabin. This position encompasses a variety of responsibilities both above and below the wing, which includes direct guest interactions and essential ramp functions. Agents are expected to assist guests with their travel needs, which may involve answering inquiries, handling baggage, ticketing, checking in passengers, and boarding flights in a fast-paced airport environment. The role requires a commitment to providing exceptional customer service while managing multiple tasks efficiently. In addition to guest-facing duties, the Ramp & Customer Service Agent will work outdoors in various weather conditions, performing below wing functions such as transporting baggage and cargo, loading and offloading luggage, aircraft marshaling, and pushing back aircraft. The position also involves performing aircraft grooming and conducting security searches to ensure safety and compliance with regulations. Agents will be responsible for boarding and gate duties, which include assisting and directing guests, making announcements, and processing standby and upgrade requests. Furthermore, they will manage guest luggage, including filing and maintaining claims for damaged, delayed, or pilfered items. The role is dynamic, and agents may be assigned to perform various duties as directed by management to ensure complete guest satisfaction. This position requires a flexible schedule, including the possibility of working nights, weekends, and holidays, and may involve participation in paid training that could require overnight travel. Overall, the Ramp & Customer Service Agent is integral to creating remarkable experiences for guests traveling with Alaska Airlines.
