Ramp & Customer Service Agent Team Captain

Horizon Air • Eugene, OR

4h • Onsite

About The Position

Horizon Air's airport teams collaborate to facilitate guest and baggage movement from curb to cabin, aiming to deliver exceptional experiences. The company seeks individuals who are welcoming, quick-thinking, and adaptable to flexible schedules. In return, they offer a competitive total rewards package, professional development, and other benefits. As a working leader within the Customer Service group, the Customer Service Team Captain is responsible for the team's accountability, leading, directing, motivating, evaluating, and approving the work of Customer Service Agents.

Requirements

• A minimum of 6 months of customer service or airline operations experience.
• Ability to lead, direct and motivate teams for optimum performance.
• Strong active listening and verbal communication skills.
• Ability to juggle multiple tasks in a fast-paced environment.
• Must have a valid unexpired driver’s license issued by a US state, a US territory or the District of Columbia.
• Depending on work location, ability to obtain USPS Mail Handling Certification.
• Typing speed of at least 25 WPM.
• Ability to consistently lift 50 pounds.
• Must be able to stand for long periods of time.
• Must be able to bend, stoop, squat, reach and grasp.
• Ability to perform basic mathematics.
• Ability to work a flexible schedule to include nights, weekends and holidays.
• Ability to communicate in English.
• High school diploma or equivalent.
• Minimum age of 18.
• Must be authorized to work in the U.S.

Nice To Haves

• A minimum of 1 year of customer service or community service experience.
• Previous leadership experience.

Responsibilities

• Leads the Customer Service Agents on shift and is responsible for the success of a team’s ability to achieve the mutually established goals of Horizon Air and Alaska Airlines.
• Ensures that the Customer Service Agents follow proper procedures.
• Performs leadership duties such as assigning flights for the day, scheduling and managing agents on a week to week basis.
• Other duties may include clerical functions, reports and assisting with unexpected passenger needs or complaints.
• The Team Captain will also perform Customer Service Agent duties.

Benefits

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Quarterly and annual bonus plans
• Generous holiday and paid time off

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees