Ramp Agent - Atlantic City International Airport (ACY)

PrimeFlight Aviation Services•Egg Harbor Township, NJ

2d•Onsite

About The Position

WHERE FRIENDLY TAKES FLIGHT – BECOME A CUSTOMER SERVICE AGENT TODAY! The Customer Service Agent provides exceptional passenger support by assisting with inquiries, check-in, and boarding, ensuring compliance with regulations, resolving concerns, and collaborating with airport teams to deliver a seamless and positive travel experience. WHAT IT’S LIKE TO WORK AS A CUSTOMER SERVICE AGENT Greet and assist passengers at the airport with check-in, boarding, and general inquiries Effectively resolve customer issues and complaints in a professional and timely manner Ensure compliance with all airline and airport regulations and procedures Provide accurate information on flight schedules, gate assignments, and airport services Coordinate with ground staff and crew to ensure a smooth passenger experience Exemplify PrimeFlight customer service and safety standards Perform any additional duties as assigned by management WHY WORK FOR PRIMEFLIGHT? Enjoy benefits like 401(k) with matching, health, dental, vision, and life insurance, paid time off, growth opportunities, and more (part-time benefits may vary) We are committed to being a leading provider of commercial services within the aviation industry Our teams focus on maintaining a positive working environment and treating all team members with respect With more than 200 locations across the world, we offer opportunities for career progression Enjoy a competitive pay scale

Requirements

18 years of age or older
Eligible to work in the United States
Communicate effectively in English (reading, writing, speaking)
One year of customer service experience
Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices
Effectively communicate with colleagues and clients, both in-person and through electronic means
Pass a background check and drug screen
Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable)
Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays
To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily.
The requirements listed above are representative of the work environment, knowledge, skill, and/or ability.
Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.
Ability to lift up to 70 pounds
Prolonged standing and walking in an indoor/outdoor environment as applicable
Must be able to reach with arms and grasp with hands
Must be able to push, pull
Must be able to crawl and crouch, at times, in confined tight spaces
Must be able to bend, stretch, squat, kneel
Exposure to moderate and at times high noise levels
Be able to hear and respond to the spoken voice and to audible alarms
Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers
Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus)

Responsibilities

Greet and assist passengers at the airport with check-in, boarding, and general inquiries
Effectively resolve customer issues and complaints in a professional and timely manner
Ensure compliance with all airline and airport regulations and procedures
Provide accurate information on flight schedules, gate assignments, and airport services
Coordinate with ground staff and crew to ensure a smooth passenger experience
Exemplify PrimeFlight customer service and safety standards
Perform any additional duties as assigned by management