Ramp Agent (Customer Service Agent) - GRB

Delta Air Lines • Green Bay, WI

381d • $39,520 - $39,520

About The Position

The Ramp Agent (Customer Service Agent) at Delta Air Lines is responsible for the safe and efficient handling of baggage, mail, and cargo to and from aircraft. This role involves ensuring timely connections by guiding aircraft from gate positions, safeguarding cargo from damage, and operating ground equipment. The position emphasizes safety, security, and customer service while embracing diversity in the workplace.

Requirements

• Possess a high school diploma, GED, or high school equivalency.
• Be at least 18 years of age and authorized to work in the United States.
• Hold a valid driver's license.
• Proficiency in English is required.
• Pass a physical ability test (PAT).
• Ability to hold airport-specific requirements such as a SIDA Badge and Customs Seal.

Responsibilities

• Safely lift, load, unload, and transport baggage, mail, and cargo to and from aircraft.
• Guide incoming and departing aircraft from the gate positions to ensure timely connections.
• Safeguard cargo, baggage, and mail from damage, loss, and weather.
• Operate ground equipment such as tugs, belt loaders, and tow tractors in congested areas.
• Use baggage scanners and computers to ensure accurate routing of baggage to customer destinations.
• Prioritize safety and security of self, others, and personal data.

Benefits

• Competitive salary
• Industry-leading profit sharing program
• Performance incentives
• 401(k) with generous company contributions up to 9%
• Up to 2-weeks of vacation for new hires
• Up to 56 hours of paid personal time within a 12-month period
• 10 paid holidays per calendar year
• 12-weeks of paid maternity/parental leave for birthing parents
• 2-weeks of paid parental leave for non-birthing parents
• Comprehensive health benefits including medical, dental, vision, short/long term disability, and life insurance
• Family care assistance including fertility support, surrogacy and adoption assistance, lactation support, and subsidized back-up care
• Holistic Wellbeing programs including access to an employee assistance program and financial coaching
• Domestic and International space-available flight privileges for employees and eligible family members
• Career development programs
• Community service engagement and sustainability initiatives
• Business Resource Groups for employee connection and inclusion
• Recognition rewards through the Unstoppable Together platform
• Access to over 500 discounts and voluntary benefits through Deltaperks.

What This Job Offers

• Job Type: Full-time
• Industry: Air Transportation
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees