Raleys Service Center Agent

Raley's Supermarkets • Sacramento, CA

227d • $18 - $22

About The Position

As a Raley's Service Agent I, you will provide customer service in a manner which increases customer satisfaction, loyalty and retention and maximizes customer long-term value to Raley's. In this role, you will work temporarily in the Raley's Service Center and strive to provide polite and tactful responses to customer contacts by a variety of communication channels.

Requirements

• Must have open availability 7 days/week from 8am-8pm.
• Work is completed on-site at the Raley's Distribution Center.
• Discern issues and provide solutions.
• Bilingual skills a plus.
• Be reliable.
• Experience utilizing social media is helpful.
• Basic computer skills and proficiency in office software applications.
• Impressive telephone, email and social media etiquette.

Responsibilities

• Perform accurate and thorough entry of customer contact data into the database.
• Answer questions and inquiries, troubleshoot problems, provide information, and handle praise and complaints regarding the organization's products or services.
• Demonstrate a genuine desire to ensure every customer has a positive experience.

Benefits

• Competitive compensation, paid weekly!
• Retirement Savings Plan - 401(k) including company contributions and matching funds.
• Tuition Reimbursement for qualified courses.
• Scholarship opportunities for continued education.
• Medical, dental, and vision insurance for yourself and eligible dependents.
• Life insurance.
• Wellness Programs (Raley's Healthy Lifestyles).
• Flexible Spending Account (pre-tax - commuter, childcare, and medical expenses).
• Health Savings Account.
• Corporate store and discount programs (10% off groceries, free items).
• Employee Assistance Program (free financial, legal, and mental health services).
• Charitable contribution opportunity and volunteer time off and community events.

What This Job Offers

• Career Level: Entry Level
• Industry: Food and Beverage Retailers