Radiology Support Specialist

Spectrum Healthcare Partners•South Portland, ME

6d•Hybrid

About The Position

Provides all operational support as part of the Radiology Support Team to facilitate and coordinate workflow for the radiologists in a large, multi-specialty physician healthcare organization Hours: M-F, Rotating hours of 7:30 AM - 5:30 PM (Eastern Standard Time) with some weekend work, as needed. This position can be either a hybrid remote or for those living in Maine, New Hampshire, and/or Massachusetts, or it can be fully on-site. Training on-site in South Portland, Maine is required. We will train the right candidate.

Requirements

High School diploma or equivalent
Knowledge of medical terminology
Experience in radiological setting helpful
Strong attention to detail and the ability to prioritize multiple tasks
Ability to communicate time-sensitive medical information clearly and accurately to referring offices, ED Staff and other medical professionals
Proficient computer skills to include Microsoft office Word, Excel, Access,
Specialized computer software -PACS, QDoc, EPIC, Power Scribe 360 Pacs Scan and Qgenda helpful
Excellent interpersonal, communication, and customer service skills with the ability to communicate effectively, both orally and in writing with employees at all levels of the organization
Ability to work independently as well as part of a team
Ability to maintain confidentiality

Responsibilities

Manage addendum requests, report corrections, and tracking to ensure completion
Support radiologists by communicating and documenting STAT, Unexpected and Critical Finding through our One Connect System
Maintain and create documentation that support the radiologist’s workflow
Interact with Teleradiology vendors to ensure final reads and to troubleshoot, when necessary
Expedite stat read requests received from our sites of service and notify appropriate Radiologists assigned to read
Provide timely communication of system issues or other workflows that may impact the Radiologist’s day
Work with various sites of service PACS systems to assist radiologists with workflow, system failures, and delays in dictations, and create specialized worklists
Monitor report turnaround times; report delays to ensure final reports are generated in a timely fashion
Request prior comparison films and reports for radiologists
Import prior imaging and reports for comparison purposes
Collate and request necessary information for radiologist protocolling
Promptly facilitate physician-to-physician communication via phone
Answer, triage and transfer incoming calls appropriately
Respond to voicemails and e-mails promptly
Frequent interaction with medical professionals and administrative staff at various facilities
Maintain appropriate level of Company and HIPAA-related confidentiality
Provides excellent customer service to Radiologists and sites of service
Attends meetings as assigned and participate in educational activities to keep skills up to date
Displays cooperative behavior and interacts positively and effectively with others to promote a team environment
Performs other duties necessary to maintain the overall efficiency and continuity of the department
Is proactive in identifying, reporting and participating in the resolution of any potential or safety issues
Demonstrate professionalism at all times
Ensures adherence to Company policies and procedures for related activities

Benefits

Health Insurance (80% company paid)
Health Savings Account (Company Match: $3,000 family plan / $1625 individual plan)
Dental & Vision Insurance Plans
401(k) Match and Profit-Sharing Plan
Life and Accidental Death and Dismemberment Insurance (company paid)
Long-term Disability Insurance (company paid)
Short-term Disability Insurance (company paid)
Generous paid time off
Voluntary, Employee-Paid Benefits
Medical Reimbursement Plan
Dependent Care Plan