Radiologist Support Specialist I

RAYUS Radiology•Pittsburgh, PA

4h•Remote

About The Position

RAYUS Radiology is looking for a Radiology Support Specialist to join our team. We are challenging the status quo by shining light on radiology and making it a critical first step in diagnosis and proper treatment. Come join us and shine brighter together! As a Radiology Support Specialist, you will provide exceptional client service to hospitals and radiologists to ensure that the work flow through the reading center is maximized. Radiology Support Specialist duties may include answering inquires, resolving problems, fulfilling requests and database queries. This is 100% remote position working 40 hours per week. Shifts are Monday-Friday from 12:00pm to 8:30pm EST, with rotating weekends and holidays.

Requirements

High school diploma, or equivalent
One (1) year of experience in a healthcare setting or customer service role

Nice To Haves

An associate’s or bachelor’s degree in business, healthcare administration, or related field
Radiology Certification a plus

Responsibilities

Field requests from Radiologists to effectively resolve the issues through client contact or integration of the IT support team
Deliver client satisfaction through effective resolution of client calls
Answer inquires, resolving problems, fulfilling requests and database queries
Efficient drafting of X-Rays and verification of cross sectional exams
Efficient remediation of studies on the RSS exceptions work list
Effective execution of critical finding and super-stat requests
Focus on assigned duties in a high volume client service center
Utilize multiple information systems to verify the availability of diagnostic information
Troubleshoot workflow gaps with diagnostic information, patient orders, and physician resources
Owns issues through verified resolution
Establish effective working rapport with clinical team including physicians
Build effective working relationships and a positive working environment with teammates
Generate process improvement ideas and proactively act on ideas