Radiology Scheduling Specialist - Atrium Health Charlotte - Airport Center Parkway FT Days
About The Position
Performs multi-facility radiology appointment scheduling by phone, fax or electronic queue for radiology outpatient exams. Remains abreast of schedule restrictions and requirements for over 150 exams and 22 facilities. Communicates exam preparation and procedure information to patients or ordering physician offices. Communicates exam protocol to physicians and office staff. Gathers and documents pertinent patient information to ensure compliance with safety standards. Provides assistance to practice team members to ensure appropriate order types and diagnosis codes are provided.
Requirements
- High School Diploma or GED required.
- 2 years of customer service experience required; previous scheduling experience in a medical environment preferred.
- Ability to sit or stand for long periods of time using a telephone headset and a computer.
- Work in safe manner.
- Ability to work as part of a team, flexible, and work at a fast pace.
Nice To Haves
- Medical terminology specific to radiology preferred.
- Working knowledge and experience with Microsoft Office products preferred.
Responsibilities
- Schedules outpatient procedures for Radiology Services via multiple channels including fax, phone or on-line ordering software tool.
- Gathers and documents pertinent patient information to ensure compliance with safety standards.
- Coordinates various imaging procedures to eliminate exam conflicts with multiple types of studies.
- Performs medical necessity compliance checks using diagnosis codes and radiology procedures for payor requirements.
- Communicates exam preparation instructions at the time of scheduling.
- Communicates with technologists as needed to work STAT orders in and ensures complete and accurate documentation is obtained prior to patient arrival.
- Participates in process improvement initiatives as needed.
Benefits
- Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more - so you can live fully at and away from work, including:
- Compensation Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training Premium pay such as shift, on call, and more based on a teammate's job Incentive pay for select positions Opportunity for annual increases based on performance
- Benefits and more Paid Time Off programs Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability Flexible Spending Accounts for eligible health care and dependent care expenses Family benefits such as adoption assistance and paid parental leave Defined contribution retirement plans with employer match and other financial wellness programs Educational Assistance Program
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
5,001-10,000 employees
