Radiology Physician Connect Coordinator - Evening Shift

Invision Sally Jobe • Englewood, CO

14h • Hybrid

About The Position

Radiology Imaging Associates (RIA) is a private radiology practice comprising over 100 radiologists, serving 10 hospitals and more than 40 locations across Colorado and Hawaii. RIA is dedicated to delivering high-quality specialty-based diagnostic imaging, image-guided therapy, and associated medical care. They also operate Invision Sally Jobe (ISJ), a network of 12 outpatient imaging centers in South Denver and Colorado Springs, offering a wide range of exams using state-of-the-art equipment including MRI, CT, Digital mammography, Ultrasound, Pain management, DXA, X-ray, and Image-guided biopsies. The company's mission is to improve the health of patients in the communities they serve by providing exceptional imaging and medical care. The Physician Connect Coordinator role involves providing excellent customer service and support to Radiologists, partner hospitals, and referring physicians through the RIA Physician Connect clinical call center, resolving incoming inquiries in a thorough, efficient, and timely manner.

Requirements

• Clinically orientated role
• Knowledge of medical terminology required
• Previous healthcare experience required
• Superior customer service skills
• Excellent phone etiquette and verbal communication
• Strong computer skills
• Type at least 40 wpm
• Computer Software knowledge to include: Microsoft Office Suite (Excel, Word, etc.), RIS, PACS and VSDM
• Team player but also able to work independently towards a common goal
• Ability to multi-task in multiple systems
• Ability to work with a high sense of urgency
• Ability to clearly and concisely communicate with other team members, techs, providers, PACS administrators and other clinical staff regarding radiology exams and other technical components
• High School Diploma or GED
• Must be able to read, write, and speak in English

Nice To Haves

• Previous radiology experience preferred
• Medical assistant or Radiology Tech experience preferred
• Previous call center experience preferred

Responsibilities

• Facilitates calls between radiologists, referring physicians, and clinical staff
• Conveys any STAT or pertinent critical findings to our referring physicians and partner hospitals on behalf of our radiologists and documents communication in patient reports
• Facilitates Hold & Call/Read & Call workflow
• Facilitates overread addendums for Cardiac MR & CT exams
• Relays HeartFlow requests from Radiologists to CT departments in hospitals
• Answers general questions around reporting and examinations (as appropriate and within HIPAA guidelines)
• Problem solving for radiologists, partner hospitals and referring physicians
• Quality check addendum reviews
• All other duties as assigned

Benefits

• Medical, dental, and vision insurance
• Term life insurance, AD&D, and EAP
• Long Term Disability
• Generous Paid Time Off
• Paid holidays
• Voluntary income protection options (ie. supplemental life insurance, accident, critical illness)
• Profit-sharing
• 401(k) retirement plan
• Tuition reimbursement

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED