Radiology Clerical Associate - Radiology Department - St. Elizabeth Youngstown Hospital

Mercy Health • Youngstown, OH

4d • Onsite

About The Position

The Clerical Associate in Radiology works under the direction of the Office Supervisor in conjunction with the Radiology Manager. Answers incoming calls, takes accurate messages, and exhibits excellent customer service communication skills. Responsible for operating all necessary information systems to include scheduling patient procedures in computerized scheduling system and/or manually required. Obtains information to determine medical necessity is present for all testing prior to scheduling of exam(s). The Clerical Associate consults Radiologists, Technologists, or Management as needed to schedule. Is able to make efficient decisions with information given, following proper protocol when scheduling exam. Works well in a high volume area while performing multi-tasks. Is proficient and possesses knowledge of all computer applications relating to Radiology functions. Must be able to perform all secretarial/typing tasks as required. Is flexible with schedule to meet the operations needed for Radiology. Performs other duties as assigned.

Requirements

• High school diploma/GED (Required)
• Computer Office skills (Microsoft Office, STAR and database applications, Computerized scheduling system)
• Ability to perform multiple tasks
• Operates basic office equipment and machinery (Fax, PC, telephone, Xerox)

Nice To Haves

• Medical/anatomy terminology, clerical, filing ability and experience in hospital or related setting (Preferred)
• Knowledge of Radiology practices (Preferred)
• Medical and Anatomy terminology (Preferred)
• Knowledge of Radiology practices (Preferred)
• Clinical, clerical/registration secretarial experience desired.

Responsibilities

• Performs scheduling for the HM Radiology Department.
• Answers incoming radiology department telephone calls.
• Receives, screens, and delivers all messages to proper staff members.
• Maintains patient confidentiality and uses discretion when discussing patient matters.
• Performs medical necessity following protocol to ensure appropriate reimbursements.
• Schedules tests in the computerized scheduling system accurately following protocol.
• Assists the department in managing patient flow in rooms as needed
• Responsible for maintaining written physician orders and delivering to appropriate registration sites prior to time of service.
• Coordinates the schedule with other department procedures
• Proficiently retrieves lab work results on specific Radiology patients prior to exam.
• Handles patient’s films according to standardized coding and filing system.
• Assists in handling of providing service for copying of films as required.
• Retrieves and complies statistics as assigned.
• Directs to the Radiology Administrator, Department Chairman, and manager(s) any unusual concerns, situations, or conditions relative to staff, patients, and physicians.
• Provides secretarial support to management with taking minutes to department meetings along with the ability to transcribe minutes on an as needed basis.
• Provides other secretarial duties as required.
• Maintains level of office supplies and retrieves supplies as needed to ensure adequate flow of operations throughout department.
• Routes any service calls to appropriate area.
• Possesses knowledge of all PC equipment and maintains the equipment for proper functioning.
• Stocks work area with clerical supplies as needed.
• Maintains cleanliness and neatness of work area.
• Attends departmental meetings and actively participates in departmental activities and projects as needed.
• Supports institutional policies and procedures.
• Wears hospital identification badge at all times, and promotes a professional image by adhering to the established dress code.
• Participates in own performance appraisal by identifying goals and reviewing progress with manager(s).
• Demonstrates a professional commitment to growth and competence.
• Adheres to work schedule by being on time and schedules PTO in accordance to department policies.
• Creates a positive attitude for others while maintaining a high level of commitment to standard practices in Radiology for Mercy Health.
• All other duties as assigned.

Benefits

• Competitive pay, incentives, referral bonuses and 403(b) with employer contributions (when eligible)
• Medical, dental, vision, prescription coverage, HAS/FSA options, life insurance, mental health resources and discounts
• Paid time off, parental and FMLA leave, short- and long-term disability, backup care for children and elders
• Tuition assistance, professional development and continuing education support
• Benefits may vary based on the market and employment status.

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees