Radiology Assistant

Kaiser Permanente • Seattle, WA

103d

About The Position

Under general supervision, this position performs duties related to preparing information and patients for all radiologic modalities.

Requirements

• Minimum one (1) year of experience in a customer service setting.
• High School Diploma or General Education Development (GED) required.
• Excellent organizational skills.
• Basic computer skills.
• Knowledge and understanding of basic medical terminology.
• Ability to work with general supervision and multi-task in a fast pace environment.
• Professional written and verbal communication skills.
• Ability to problem solve and take initiative.
• Ability to lift up to 40 lbs.

Nice To Haves

• Proficient in Radiology Information Systems.
• Vocational training in medical office procedures.

Responsibilities

• Answers designated telephone calls in a courteous, timely manner.
• Responds to calls according to specific guidelines.
• Performs telephone screening and refers calls appropriately.
• Communicates and shares information with other departments as necessary.
• Transports patients to and from the Radiology Department to the appropriate patient location as needed, in accordance with scheduled request.
• Assists Radiologists as needed.
• Coordinates patient care activities and helps to ensure timely patient flow throughout the department.
• Works efficiently with minimal supervision.
• Ensures correct patient information is on armband and notifies nursing personnel of any discrepancies.
• May perform functions in Imagecast, IBM and EPIC care system related to job responsibilities as per Policy and Procedure.
• Demonstrates the knowledge and skills necessary to provide Radiology services to all age groups serviced.
• Facilitates patients cooperation and alleviates anxiety.
• Addresses all patients concerns.
• Provides timely, responsive, expert services to customers in a positive friendly manner, to include patients, physicians, and other fellow employees.
• Informs consumers and those accompanying them when delays exist and how they are being addressed.
• Maintains patient confidentiality.
• Adheres to all applicable Cooperative-wide and Departmental Policies and Procedures, goals and protocols.
• Works as an effective team member with other colleagues to efficiently service the customer.
• Maintains a neat and clean work environment.
• Identifies staff training issues and participates in policy and procedures development as appropriate.
• Communicates concerns as appropriate to lead and/or manager.
• Rotates shifts and assignments as required.

What This Job Offers

• Industry: Ambulatory Health Care Services
• Education Level: High school or GED