Radiology Administrative Assistant- Overnight

Midwest Radiology•Roseville, MN

2d•$20 - $21•Hybrid

About The Position

Provide customer support to our clients by monitoring and facilitating the radiology workflow process (24/7) for hospitals, clinics and our practice Radiologists. To deliver excellent patient care, the Radiology Administrative Assistant team provides resources to our Radiologists by monitoring worklists and incoming workflow to meet turn-around-time (TAT) requirements for our clients, along with various customer support needs.

Requirements

High school diploma or equivalent required.
Strong sense of urgency and ability to multi-task.
Ability to work in a team environment as well as work independently.
Telephone etiquette skills are essential.
Professional, courteous and respectful demeanor.
High level of attention to detail necessary.
Strong organizational and prioritization techniques.
Demonstrates sound judgment and decision-making abilities.
Excellent verbal and written communication skills required.
Total proficiency in a PC environment utilizing software/programs including Windows, Microsoft Office, Internet, Instant Messaging and other specialized online medical technologies, along with other general computer tools.

Nice To Haves

Medical terminology course or related education preferred.
Medical or communications background a plus.

Responsibilities

Ensuring that all aspects of a study are received and complete (history, paperwork and images, etc.).
Identifying and assigning exams, ranging from outpatient/clinic to emergent/critical exams, to the correct Radiologist worklist and providing paperwork and additional information when necessary.
Liaising with Radiologists regarding any requests they may have and frequently calling physicians, technologists, and other health care staff.
Multi-tasking and reliably navigating multiple computer systems while answering telephone calls and maintaining accuracy.
Collaborating with hospitals and clinics to resolve problems, specific or general.
Providing assistance to after-hours interventional clients, which often includes paging on-call Radiologists for immediate follow-up on emergent cases.
Documenting issues that arise and notifying appropriate staff including IT department, shift leads and Quality Control Manager if necessary.
Assisting other staff members with duties when appropriate.
Communicating with coworkers, clients and Radiologists in a professional, courteous and timely manner.
Incorporating company values into daily interactions with internal associates and external customers.
Dependable – consistently at work and on time.
Other duties as assigned.