The Office of Access Management Manager is an integral member of the practice leadership team who is responsible for the overall management, coordination and performance of the Access Management team. The Office of Access Management Manager sets priorities and guides the operations in achieving targets set by leadership as well as achieving best practice in accordance with industry standards. The Office of Access Management team is responsible for partnering with practices to optimize access to care and reducing friction for patients navigating the health system. The team is composed of Access Specialists who are responsible for provider schedule template standards and management, information management, identification of divergence of access targets or problems with capacity management, decision tree algorithms, scheduling policies and procedures, regulation of phone call distribution, appointment numbers and scripting, and implementation of best practices