Radio Dispatcher

Nys Department Of Civil Service • Ray Brook, NY

113d • $21 - $21 • Remote

About The Position

Working under direct supervision of the DEC Division of Forest Protection, serve as dispatcher for emergency and non-emergency calls from officers and the general public. Most calls are primarily directed to the mission of the DEC. Additionally, obtain necessary information from callers in order to initiate assistance; serve as radio dispatcher of police resources; perform clerical, administrative and other duties related to the dispatch center service. Candidates must be able to communicate and work well with other dispatchers and the public. Work conditions include: sitting or standing for extended periods of time with headset on while monitoring computer screens; entering information using a computer keyboard; coordinating eye/hand movements while handling calls for the efficient use of radios and computers; speaking calmly and clearly in order to elicit information and giving instructions to a continuous flow of callers under stress; listening carefully to clearly understand caller information; making responsible judgments where timing is critical; and working within hearing distance of other dispatchers working under similar conditions.

Requirements

• Six months of experience as a police/emergency services/public safety dispatcher, OR as a member of a paid/volunteer fire company or emergency medical services squad.
• One year of experience as a radio dispatcher of a mobile fleet.
• Two years of experience as a toll collector for a public highway or bridge system.
• Six months of experience in a traffic management center.
• One year of active duty service as an honorable discharge from the United States military as a dispatcher of military police or security personnel.

Responsibilities

• Serve as dispatcher for emergency and non-emergency calls.
• Obtain necessary information from callers to initiate assistance.
• Serve as radio dispatcher of police resources.
• Perform clerical and administrative duties related to the dispatch center service.
• Communicate effectively with other dispatchers and the public.

Benefits

• Telecommuting may be available.
• Diversity, equity, inclusion, and accessibility commitment.

What This Job Offers

• Job Type: Full-time
• Industry: Executive, Legislative, and Other General Government Support