Racquet Pro Shop Associate Summer 2026

LMLC OPERATIONS LLC • Big Sky, MT

75d

About The Position

The purpose of the Racquets Pro Shop Associate is to oversee the merchandise and operations of the pro shop, manage scheduling for court reservations and lessons, and provide outstanding guest service while adhering to Yellowstone Club’s standards and expectations.

Requirements

• High school diploma, GED or vocational training or job-related course work.
• One to two years’ experience in customer service.
• Strong verbal/written communication, interpersonal, and analytical skills.
• Previous cash handling experience.
• Ability to interact and maintain positive relationships with Members, guests, co-workers, and management.

Nice To Haves

• Prior experience in a pro shop, racquet sports environment, or a related field.
• Knowledge of racquet sports, including tennis and pickleball.

Responsibilities

• Ensure that each member and guest receives outstanding guest service in a guest friendly environment which includes greeting and acknowledging every member and guest, maintaining outstanding service standards, solid product knowledge and all other components of guest service.
• Empowered to guarantee total guest satisfaction, display hospitality and professionalism to our guests at all times, take pride in representing Yellowstone Club professionally with our members and guests and assure that all transactions with guests are handled in a legal and ethical manner.
• Understand and apply all property safety and security procedures to maintain a secure and safe environment for employees, members, and guests at all times.
• Maintain a favorable working relationship with all Club employees to foster and promote a positive working environment.
• Maintain and oversee merchandise inventory, ensuring products are displayed neatly, stocked adequately, and priced accurately.
• Schedule court reservations for tennis, pickleball, and other racquet sports in an efficient and organized manner.
• Manage phone and email communications, addressing Member and guest inquiries promptly and professionally.
• Schedule lessons for Members and guests with appropriate racquet professionals.
• Utilize comprehensive knowledge of racquet sports and pro shop merchandise to assist Members and guests effectively.
• Provide accurate and timely information about services, programs, and events.
• Execute all point-of-sale transactions accurately and efficiently.
• Maintain a clean, organized, and inviting environment within the pro shop and surrounding areas.
• Collaborate with racquet professionals to ensure seamless scheduling and service delivery.
• Assist in preparing in-store displays and visual merchandising to meet Club standards.

Benefits

• Free transportation to and from Bozeman
• Complimentary shift meals
• Health Benefits for all Seasonal Employees
• 401k eligibility and bi-weekly match
• Access to onsite fitness center 24/7
• Discounted Employee Housing in Big Sky or Bozeman
• Discounts to over 1000 retailers through ADP LifeMart and Expert Voice
• End of season employee appreciation day and retail sale
• Access to Employee Store in Bozeman

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees