Rack Repair Business Solutions Manager

Apex Companies • Denver, CO

197d • $50,000 - $85,000

About The Position

Apex Companies provide a full-service, cross-solution approach for material handling industry customers, offering expertise in warehouse and industrial facility design, integration of material handling solutions, and optimization of efficiency. We also source and service forklifts, industrial vehicles, and equipment while providing safety audit and repair services as well as personnel training. As a leader in innovative automation solutions, our mission is to help clients reduce costs, minimize labor dependencies, and maximize throughput capabilities by implementing state-of-the-art automated material handling systems, ultimately enhancing warehousing and distribution performance. The Rack Repair Business Solutions Manager is a hands-on, travel-based role responsible for connecting Apex with repair customers. This position involves conducting detailed on-site inspections of warehouse systems, identifying damage/missing components, and presenting tailored solutions to address these issues. By maintaining high standards of professionalism and accuracy, the Rack Repair Business Solutions Manager plays a pivotal role in ensuring customer satisfaction and operational excellence.

Requirements

• Familiarity with mechanical practices and procedures for racking and shelving systems.
• Strong verbal and written communication skills, with the ability to resolve issues calmly and professionally.
• High attention to detail, organizational skills, and the ability to prioritize customer needs.
• Proficient in basic computer skills, including Microsoft Office (Word, Excel, Outlook).
• Ability to travel up to 70% weekly and work overtime as needed.
• Strong interpersonal skills to establish trust and respect with customers and colleagues.
• Proactive problem-solving abilities and a commitment to delivering high-quality service.

Responsibilities

• Plan and manage an efficient travel schedule across your assigned territory (60-70% weekly travel).
• Conduct facility walk-throughs to assess damaged areas, missing components, and overall facility condition with exceptional attention to detail.
• Learn and adhere to RMI (Rack Manufacturers Institute) standards, communicating their relevance effectively to customers.
• Provide detailed inspection findings to customers as part of the sales process.
• Create accurate and timely quotes based on inspection results and customer needs.
• Build and maintain strong customer relationships to foster trust and ensure repeat business.
• Collaborate with internal teams, including coordination and installation, to ensure smooth project execution.
• Generate reports and communicate effectively with customers, coworkers, and management regarding project findings and next steps.

Benefits

• Health, dental, and vision insurance.
• Short-term disability (STD) and voluntary long-term disability (LTD) coverage.
• Life and Accidental Death & Dismemberment (AD&D) insurance options.
• 401(k)-retirement plan with a company match.
• Generous paid time off benefits including paid holidays.
• Eligibility for performance-based bonuses.
• Company-provided laptop.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Professional, Scientific, and Technical Services