Rack Factory Technician Supervisor
About The Position
EOS IT Solutions is a Global Technology and Logistics company, providing Collaboration and Business IT Support services to some of the world’s largest industry leaders, delivering forward-thinking solutions based on multi-domain architecture. Customer satisfaction and commitment to superior quality of service are our top business priorities, along with investing in and supporting our partners and employees. We are a true International IT provider and are proud to deliver our services through global simplicity with trusted transparency. The Network Rack Operations Lead will lead a team of technicians, overseeing the assembly of customer server racks within a clean room lab environment. This position works closely with Project Management and Network Engineering teams to deliver exceptional service, uphold quality standards, and ensure timely completion of projects.
Requirements
- Proficient experience with networking hardware, including routers, servers, switches, PDUs, and fiber optic/copper cabling.
- Hands-on experience with major manufacturers’ routers, switches, and wireless equipment.
- Excellent organizational and interpersonal skills, with strong time management, written, and verbal communication abilities.
- Ability to interpret technical diagrams, schematics, and port maps accurately.
- Skilled at reading and executing rack build layouts and bills of materials.
- Physically capable of lifting up to 50 pounds.
- Strong analytical and problem-solving skills with attention to detail.
- Ability to diagnose technical issues and determine root causes.
- Adaptable to a fast-paced, dynamic work environment.
- Proven experience with large-scale network deployments in a corporate setting.
- Demonstrated leadership ability, with experience providing constructive feedback, coaching, and hands-on training.
Nice To Haves
- 5+ years Network deployment experience
- CCNA / JNCIA/ CompTIA or equivalent
Responsibilities
- Oversee and coordinate the installation of network hardware, components, and cabling.
- Troubleshoot and resolve issues with copper and fiber optic network cabling.
- Inspect and test copper and fiber optic lines, ensuring industry-standard compliance.
- Rack and stack networking hardware within data center racks, adhering to technical requirements.
- Provide technical support via multiple communication channels.
- Collaborate with network engineers and project managers on network design, implementation, and issue resolution.
- Cable racks according to data center standards, ensuring efficient and organized cable routing for future maintenance.
- Uphold quality, productivity, and turnaround standards, taking ownership of team output.
- Offer hands-on guidance to the team, managing schedules, setting clear goals, and ensuring high-quality performance.
- Lead by example in resolving issues and managing team dynamics to maintain a positive and productive work environment.
- Take on additional duties as needed to support team and project success.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
