Racing Relations Associate

New York Racing Association • New York, NY

49d • $66,300 - $82,800 • Onsite

About The Position

The New York Racing Association (NYRA) is seeking a dynamic, committed, Racing
Relations Associate to join our team. In this exciting role, you’ll help
implement projects, initiatives, and processes in support of an enhanced
Horsemen’s Relations program. This position promotes best-in-class hospitality
and allows you to be a champion for horse men and women racing at all NYRA
tracks. The ideal candidate is confident engaging with high-end clientele,
understands the importance of outstanding customer service, and thrives in a
fast-paced, team-oriented environment to ensure seamless daily operations. This
position is onsite during live race days at both Saratoga Race Course and
Belmont Park. Prior experience in the horse racing industry is required.

Requirements

• Minimum 5 years of working in the horse racing industry.
• Customer service or hospitality experience preferred.

Nice To Haves

• Racing Industry Knowledge
• Troubleshooting (Problem Solving)
• Customer Advocacy
• Process Improvement
• Communication Skills
• Detail-Oriented
• Relationship Management
• Analytical Skills

Responsibilities

• Provides daily support to horse men and women to ensure smooth and seamless communication regarding ticket requests, on and off-track accommodations, and the timely delivery of trophies.
• Responsible for coordinating trophy orders and organizing trophy presentations for all winning connections.
• Helps secure and manage trophy and gifting contracts and proposals.
• Collaborates with internal teams to deliver marketing communications and updated website resources to assure effective messaging to all current and future racing participants.
• Aids in building relationships with transportation, hotel, and retails vendors to better serve guests and meet deadlines to enhance overall experience.
• Identifies and resolves customer issues quickly and efficiently without escalation.
• Supports the Racing Relations department with the development of policies and procedures aiming to consistently exceed expectations.
• Works closely with Senior Management and cross-functional teams to deliver a new rewards program focused on customer incentives.
• Acts as a resource in gathering customer feedback through online surveys, questionnaires, and email campaigns, striving to understand customer needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed