Racing Operations Associate

New York Racing Association • Aqueduct (Ozone Park), NY

76d • $24 - $29 • Hybrid

About The Position

The Racing Operations Associate will deliver operational, strategic, and tactical customer insights that help drive NYRA Bets' business strategy. This role involves developing weekly and monthly reports that provide a 360-degree view of the NYRA Bet customer. The associate will help define customer value and lifecycle, identify campaign triggers, perform customer segmentation, and suggest improvements to ensure relevant customer data is captured and accessible for analysis. This data will be included in strategies that aim to increase customer loyalty and wagering activity. Additionally, the associate will provide operational support for the ADW and Content Management lines of business, ensuring accuracy and performing daily quality assurance on the ADW desktop and mobile/app.

Requirements

• Bachelor's degree required.
• 2+ years in a professional environment.
• Ability to develop strong working relationships both inside and outside of the organization.
• Action-oriented and self-motivated.
• Sound communication skills, both verbal and written.
• Comfortable in a fluid and evolving organization.
• Passionate about delivering a positive, consistent customer experience at all touch points.
• Ability to multi-task.
• Ability to prioritize, meet deadlines and goals.
• Excellent organization skills.
• Problem-solving skills.

Responsibilities

• Analyze all published reports for credibility, consistency, and adherence to established business processes and rules.
• Perform day-to-day operations for NYRA Bets.
• Leverage database(s) and provide reports on transaction activity.
• Deliver recommendations and conclusions drawn from analyses of internal and external data sources.
• Assist with ongoing fraud mitigation.
• Serve as an expert in all customer-related ADW questions/concerns.
• Perform daily tasks with accuracy and efficiency.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Religious, Grantmaking, Civic, Professional, and Similar Organizations
• Education Level: Bachelor's degree