RAC Management Analyst

TX-HHSC-DSHS-DFPS • Austin, TX

15d • Hybrid

About The Position

Join the Texas Health and Human Services Commission (HHSC) and be part of a team committed to creating a positive impact in the lives of fellow Texans. At HHSC, your contributions matter, and we support you at each stage of your life and work journey. Our comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees, a defined benefit pension plan, generous time off benefits, numerous opportunities for career advancement and more. Explore more details on the Benefits of Working at HHS webpage.

The Office of Inspector General’s (OIG’s) mission is to improve the health, safety, and well-being of Texans through good stewardship of public resources, and a focus on core public health functions. OIG is a dynamic organization that specializes in the prevention, detection, audit, inspection, review, and investigation of fraud, waste, and abuse in the provision and delivery of all state health and human services and enforces state law related to the provision of those services.

Working under the leadership of the Recovery Audit Contractor (RAC) Director, the RAC Management Analyst (Management Analyst IV) will serve as coordinator for the OIG RAC team, leading and working on large-scale change initiatives. The RAC Management Analyst will facilitate collaboration and coordination across the RAC team, other areas within OIG and HHSC and external partners, ensuring change initiatives meet objectives, and will participate in the implementation of change management plans. This position performs highly advanced (senior level) professional organizational analysis work that involves planning, directing, and overseeing activities to support the RAC Director and team and to continuously enhance the RAC program. This position works closely with the RAC Director to define and develop strategic operational approaches necessary to fulfill the functions of the program.

Work is performed under minimal direction with extensive latitude for initiative and independent judgment. Attends work on a regular and predictable schedule in accordance with agency leave policy and Division policies and procedures.

Requirements

• Knowledge of health and human services programs, functions, and systems.
• Strong cross-functional coordination and organizational skills.
• Ability to exercise sound judgment in making critical decisions, including when to escalate issues or seek guidance.
• Ability to analyze or evaluate problems and propose alternative and innovative solutions.
• Ability to conduct or coordinate studies.
• Ability to develop, interpret, or implement policies and procedures, or training materials.
• Ability to proactively advance work and consistently meet tight deadlines while maintaining precision and accuracy.
• Ability to prepare well-written, objective, concise, well-organized reports and presentations with thoughtful, data-driven recommendations for RAC leadership's consideration.
• Ability to independently anticipate documentation needs and produce clear, detailed documentation in a timely manner.
• Strong analytical skills with the ability to collect, analyze, organize, and disseminate significant amounts of complex information with attention to detail and accuracy.
• Skilled in use of office equipment and software (e.g., Microsoft Office, Excel, Word, PowerPoint, Project, Visio, etc.).
• Skill in communicating professionally and effectively, both verbally and in writing.
• Ability to work in teams that may cross functions, departments and/or agencies.
• Skill in establishing and maintaining collaborative and effective working relationships with all levels of staff and external stakeholders.
• Graduation from an accredited four-year college or university. Work experience may be substituted for education on a year-for-year basis.
• Minimum of 2 years of experience coordinating programmatic or operational work.

Nice To Haves

• Full-time professional experience working within state, local, or federal government or a public agency is preferred.

Responsibilities

• Coordinates, plans, and participates in RAC organizational activities, evaluations, and special projects.
• Collects and analyzes data in areas such as workload, operational, and business practices.
• Monitors and reviews current organizational, procedural, and operational systems for effectiveness, efficiency, and conformance to established guidelines.
• Consults with RAC Director to initiate studies, identify priorities, and define study scope, purpose, objectives, time frames, and resource requirements.
• Proposes solutions to organizational issues and concerns, organizational change strategies and plans, and conducts training for implementation of organizational solutions, strategies, and plans.
• Coordinates and drafts audit and federal review responses for RAC Director/Leadership’s review.
• Researches historical, current, and projected program and agency data to identify problems, causes, and areas for which procedural or system changes are indicated.
• Researches new or improved business practices for application to the RAC program/operations.
• Analyzes new or proposed legislation or regulations to determine their respective impacts on program operations and management.
• Promotes compliance with federal and state RAC and managed care requirements.
• Reviews industry developments to identify RAC program impacts and make recommendations for possible agency/program application (e.g., agency-specific studies or changes, initiatives other states are undertaking and/or implementing, etc.).
• Performs highly complex and often time-sensitive research related to Medicaid and other Health and Human Services programs.
• Consolidates and reports research findings in a way that is useful to management and appropriate for the intended audience.
• Participates in activities to ensure the success of internal and external meetings, cross-divisional projects, and program goals.
• Provides expertise regarding RAC programmatic requirements across the RAC team, OIG, and other internal/external stakeholders, including MCOs and providers
• Proactively prepares for and facilitates meetings with a wide variety of internal and external stakeholders.
• Develops high-quality presentations, talking points, notes, and other documents/reports in a timely manner.
• Coordinates extensively with the RAC team and other internal/external stakeholders to collect pertinent information on behalf of the RAC Director.
• Develops new or modifies existing operational program policies, procedures, goals, and objectives.
• Designs, evaluates, and recommends changes to program documents (e.g., forms, reports, letters, etc.) and processes.
• Performs other duties necessary to achieve the mission of the Office of Inspector General.

Benefits

• comprehensive benefits package includes 100% paid employee health insurance for full-time eligible employees
• defined benefit pension plan
• generous time off benefits
• numerous opportunities for career advancement

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1,001-5,000 employees