RAC Loan Processor II

Truist • Gastonia, NC

13h

About The Position

Responsible for ensuring the timely and accurate funding of dealer contract packages. Eliminate dealer/customer fraud by ensuring proper and thorough verification is completed on all loan packages according to company and regulatory policies and guidelines. Provide training and management assistance to Loan Processor I teammates when necessary. Provide a high level of professional service to dealer client base.

Requirements

• High School diploma or equivalent education and related training or experience
• Two years of experience or equivalent training
• Excellent problem solving skills
• Excellent analytical ability
• Excellent written and verbal communication skills
• Excellent organizational skills
• Excellent time management skills
• Ability to work in fast paced environment
• Ability to work flexible schedule and overtime, as needed
• Demonstrated proficiency in basic computer applications, such as Microsoft Office software products

Nice To Haves

• Bachelor’s degree in Business or related field, or equivalent education and related training or experience
• Previous experience in finance/credit related industry
• Knowledge of credit verification process and related documents
• Bilingual

Responsibilities

• Work as a team member with the underwriting and sales staff to accomplish monthly loan volume objectives.
• Assist with training and supervision of Loan Processor I as required.
• Ensure all contract and applicant information is accurately verified and entered into Origenate prior to funding in the loan servicing system. Ensure compliance with all guidelines and policies to meet targeted risk tolerance.
• Follow-up with dealer clients on any outstanding stipulations, verifications, or documents needed to complete the processing of loans to ensure timely funding of contracts while maintaining an excellent Perfect Client Experience (PCE) level of customer service to our consumers and Dealer Client’s.
• Meet or exceed Loan Processor production targets.
• Build and maintain strong relationships with dealer client base.
• Assist branch or business center in managing dealer and customer fraud by ensuring thorough and proper verifications are being completed. Escalate any potential problems that may result in fraud or losses to management and ensure timely filing of Unusual Financial Observations (UFO) in accordance with company policies and procedures.
• Escalate any potential problems that may result in fraud or losses to management and ensure timely filing of UFO’s in accordance with company policies and procedures.
• Assist management to ensure business center complies with all corporate guidelines and policies as well as all Federal and State regulations.
• Other critical tasks and duties assigned.

Benefits

• All regular teammates (not temporary or contingent workers) working 20 hours or more per week are eligible for benefits, though eligibility for specific benefits may be determined by the division of Truist offering the position.
• Truist offers medical, dental, vision, life insurance, disability, accidental death and dismemberment, tax-preferred savings accounts, and a 401k plan to teammates.
• Teammates also receive no less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during their first year of employment, along with 10 sick days (also prorated), and paid holidays.
• Depending on the position and division, this job may also be eligible for Truist’s defined benefit pension plan, restricted stock units, and/or a deferred compensation plan.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED