RAC Client Solutions Specialist

Regional Acceptance Corporation • Arlington, TX

273d

About The Position

Service delinquent accounts according to the agreed upon collection strategies while adhering to all collection policies, procedures, and guidelines. Provide the perfect client service to all customers by being transparent, positive, and treating customers the way we want to be treated. Requires current RAC collections experience.

Requirements

• High school diploma or equivalent education and related training or experience.
• Good verbal and written communication skills.
• Good decision-making and problem-solving skills.
• Good time management/organizational skills.
• Ability to utilize Microsoft applications, including Outlook, Word, Excel, and PowerPoint.
• Ability to work in a team environment.
• Ability to work flexible schedule, including overtime as needed.

Nice To Haves

• Previous customer service, collections, or sales experience.
• Bilingual.

Responsibilities

• Achieve performance expectations for collection efforts for assigned accounts based upon individual goals and objectives, e.g., a minimum calls per day, contact percentage, promises/calls ratio, promises kept.
• Negotiate payment arrangements with customers to cure delinquency, evaluating ability and willingness to pay.
• Disclose all relevant account information to customers accurately, professionally, and in a positive manner.
• Provide a high level of customer service to customers and Teammates in support of our Perfect Client Experience (PCE) initiatives.
• Document all collection efforts in the system of record for each assigned account in accordance with established policies, procedures, and guidelines.
• Execute on the established call scripts documented in training, policies, procedures and guidelines.
• Achieve acceptable call monitoring scores in each call category.
• Provide customers with payment arrangement options as well as renewals, due date, and extensions that best assist the customer according to policy procedure, and guidelines.
• Communicate regularly with the Collection Supervisor and Collection Team Leader pertaining to repossessions, potential loss, inquiries, complaints, and other calls that require special handling.
• Accurately process payments, transactions, and account adjustment forms.
• Complete all required Computer Based Training (CBT) courses accurately and timely.
• Other Critical Tasks and Duties assigned.

Benefits

• Medical, dental, vision, life insurance.
• Disability, accidental death and dismemberment insurance.
• Tax-preferred savings accounts.
• 401k plan.
• No less than 10 days of vacation (prorated based on date of hire and by full-time or part-time status) during the first year of employment.
• 10 sick days (also prorated).
• Paid holidays.
• Defined benefit pension plan, restricted stock units, and/or a deferred compensation plan may be available.

What This Job Offers

• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED