R212498 Manager, Associate Relations Investigator (Remote)

Capital One • Richmond, VA

194d • $132,800 - $151,600 • Remote

About The Position

Are you looking for a role focused on consulting with the business to assist in problem solving? Do you like to have strategic impact and work cross functionally in a dynamic environment? Our HR Associate Relations team is looking for someone who is motivated, willing to take on new and challenging opportunities, and take initiative to make our most important asset - our people - work smoothly. The Manager, Associate Relations - Investigations Team position investigates all types of employment complaints and provides proactive recommendations to HR business partners and business leaders on employee relations issues.

Requirements

• High School Diploma, GED or equivalent certification.
• At least 3 years of Human Resources, Legal or Risk Management experience.
• At least 3 years of investigation experience.

Nice To Haves

• 5+ years of experience working in a team corporate environment.
• 5+ years of human Resources or legal experience focused on employment investigations.
• Human Resources certification.
• Knowledge of employment law and practices.

Responsibilities

• Investigate and resolve all types of employment complaints, including harassment, discrimination, retaliation, wage and hour issues, wrongful termination, etc.
• Resolve manager and associate issues by acting as a consultant/coach through providing guidance on conflict and dispute resolution.
• Thoroughly document investigation plans, interviews, summaries and recommendations in a timely, high-quality manner.
• Act as an objective and knowledgeable resource to work through challenging employment, performance and policy issues.
• Tailor and deliver communications in an effective, measured way to help influence the right outcomes with stakeholders and mitigate risk.
• Thoroughly investigate complaints, while using good judgment to analyze evidence and make recommendations.
• Act as role model and champion for Capital One Values.
• Participate in internal projects that improve investigative processes.

Benefits

• Comprehensive health benefits.
• Financial benefits including performance-based incentive compensation.
• Inclusive set of benefits that support total well-being.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Industry: Credit Intermediation and Related Activities
• Education Level: High school or GED