Qvc Customer Service Specialist

QVC • Atlanta, GA

400d • $31,200 - $31,200 • Onsite

About The Position

The QVC Customer Service Specialist role involves answering inbound customer calls and assisting customers with various inquiries while maintaining a high-paced call volume. Specialists will personalize the customer experience, handle tasks such as confirming refunds, taking payments, placing orders, and promoting additional products. This position offers opportunities for advancement within the Qurate Retail Group and requires working a structured schedule, including weekends.

Requirements

• Ability to handle a high volume of customer inquiries.
• Strong problem-solving skills.
• Excellent communication skills to navigate various customer styles.
• Ability to troubleshoot technical problems and partner with IT when needed.
• Must reside in specified states (Florida, Georgia, Greater Boise, ID area, North Carolina, South Carolina, Texas, or Virginia).

Nice To Haves

• Experience in customer service or call center environment.
• Familiarity with QVC products and services.

Responsibilities

• Answer inbound customer calls and assist with inquiries.
• Problem solve and de-escalate unique customer situations.
• Personalize the experience for each caller.
• Confirm refunds, take payments, and place orders.
• Analyze account data and promote additional products.
• Work a set schedule with a weekly weekend shift.

Benefits

• Automatic pay increases every 6 months for 2 years.
• Pay for Performance incentive paid out monthly to eligible team members.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Utilities
• Education Level: No Education Listed