Quotes Coordinator

Gasser Bush • Livonia, MI

1d

About The Position

We are looking for a full-time QUOTES COORDINATOR to be a part of our inside sales support team. The Quotes Coordinator helps ensure that the company is highly responsive to the needs of our customers, sales representatives, and sales personnel, by replying to customer requests inside of our shared quotations email box via email and taking phone calls.
This Job consists of the following roles:

Ownership of quotes email box: Review and process every request. (50%)

Create job files and load all information into Agile. (25%)
Loading bid information into Airtable (10%)

Coordinate responses to and complete all out-of-territory quotes. (5%)

Quote Select Jobs (under $5K) as directed. (5%)
PLUS

Continuous Improvement and Professional Development. (5%)
Metrics

Emails answered within 2 hours
Number of Project containers created per week
Airtable information updated daily
Number of Out of territory quotes per week.
Under $5K jobs quoted per week.

Requirements

• Understanding the basics of how each department functions (Service, Quotes, Applications, Controls, Sales)
• Understanding the basics of lighting, electricity, and the construction industry
• Understanding how GBA operates internally (workflow, IT, internal and external software used)
• Reading construction documents
• Reading fixture schedules
• Understanding competitors
• Understanding customers
• Advanced Outlook email knowledge
• Advanced Agile knowledge
• Excel/Airtable knowledge
• Interdepartmental Communication
• Customer Communication
• Phone Skills
• Email etiquette
• IP Phone/Desktop App
• Computer
• Software
• Airtable
• Bluebeam
• Agile
• Critical thinking and decision making
• Problem solving
• Time management
• Prioritizing tasks
• Adaptability
• Self-driven to succeed
• Whatever it takes attitude
• High School diploma or equivalent work experience
• Excellent written and oral communicator with pleasant and professional phone skills
• Strong proficiency in Microsoft Word, Excel, and Power Point
• Strong listening, verbal, and written communications skills
• Strong teamwork skills
• Strong Communication Skills
• Confidence, patience, professionalism, tact and diplomacy when dealing with challenging situations

Nice To Haves

• 1-2 years’ experience in the Electrical Industry or Industrial Distribution working with distributors and contractors
• 1-2 years’ experience in a related Quotes position
• Solid knowledge of lighting
• Associate or bachelor’s degree in business, Construction, Distribution or a related field

Responsibilities

• Ownership of quotes email box: Review and process every request.
• Create job files and load all information into Agile.
• Loading bid information into Airtable
• Coordinate responses to and complete all out-of-territory quotes.
• Quote Select Jobs (under $5K) as directed.
• Continuous Improvement and Professional Development.

Benefits

• Competitive pay with vacation
• Excellent benefits package including medical, dental, vision, flexible spending account, and employee assistance program
• Life insurance and long-term disability
• 401k with and profit sharing

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED