Quote Support Specialist

QTS Data Centers • Duluth, GA

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About The Position

The Quote Support Specialist delivers accurate, compliant quotes for data center products and services by coordinating with Sales, Finance, Engineering, and other teams. The position requires attention to detail and process orientation in a fast-paced environment. You will act as a quality checkpoint—ensuring every quote meets pricing policies, product standards, accuracy requirements, and internal approval rules. This role is critical to maintaining data integrity, reducing order issues, and supporting a smooth quote-to-order process.

Requirements

• 1–3 years of experience in sales operations, order management, pricing, quoting, QA, or similar support roles.
• Strong analytical skills with high attention to detail and accuracy.
• Experience using CRM/CPQ platforms (Salesforce, Revenue Management.).
• Proficiency in Microsoft Excel and Microsoft 365 applications.
• Strong communication skills and ability to collaborate with Sales teams.
• Ability to meet tight deadlines and manage multiple reviews quickly.
• Exceptional attention to detail
• Analytical and problem-solving mindset
• Ability to interpret pricing policies and approval frameworks
• Strong data accuracy and process compliance discipline
• Effective communication and team collaboration
• Time management and multitasking under deadlines

Nice To Haves

• Understanding of pricing structures, margin calculations, and discount processes.
• Familiarity with complex product catalogues (hardware, software, services, etc.).
• Experience in QC/QA roles or audit-focused environments.
• Experience supporting: Data center, infrastructure, or services-based pricing models Ramps, escalators, renewals, and OTC structures
• Familiarity with billing compliance, audit, or QA environments
• Comfort acting as an authority and educator with Sales partners

Responsibilities

• Perform quality assurance reviews on sales quotes generated by Sales or CPQ tools.
• Validate pricing accuracy, product configurations, discount levels, and margin compliance.
• Ensure quotes follow company policies, approval workflows, and contractual guidelines.
• Identify inconsistencies or errors (pricing, product, terms, tax, SKU alignment, etc.) and work with Sales to resolve them.
• Maintain standardized QA checklists, processes, and documentation.
• Partner with Sales, Finance, Product, and Operations teams to clarify quote requirements or escalate exceptions.
• Update CRM/CPQ fields or internal systems when corrections are needed.
• Monitor recurring issues and recommend process improvements to reduce quote defects.
• Track quality metrics, turnaround times, and compliance trends for reporting.

Benefits

• medical, dental, vision, life, and disability insurance
• 401(k) retirement plan
• flexible spending and HSA accounts
• paid holidays
• paid time off
• paid volunteer days
• employee assistance program
• tuition assistance
• parental leave
• military leave assistance
• QTS scholarship for dependents
• wellness program
• Employer Paid Benefits
• 401K with Employer Match
• QRest Sabbatical
• Employee Stock Purchase
• QTS scholarship for dependents
• Eagle Club award trip eligibility
• Paid volunteer days
• Tuition assistance, parental leave and military leave assistance
• Roth and Traditional 401(k) matching contributions with immediate vesting
• Every employee is bonus or commission eligible
• Generous PTO, Paid Volunteer Days Plus Floating Holidays
• Stock Purchase Plan (SPP)
• 11 paid Holidays Annually/Holiday compensation when worked
• Pet and Legal Insurance
• Q-Rest Sabbatical Program
• Q-Anniversary Service Award Program
• Parental Leave for primary and secondary caregivers
• Military Benefits Package
• QTS Charitable Matching Gift Program
• QTS Scholarship for Employee Dependents
• QTS Crisis Fund
• Wellness Program
• Tuition Reimbursement Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed