Quote Coordinator -- Sales Operations

USG • Chicago, IL

351d

About The Position

The position is responsible for managing customer job quotes, ensuring accurate data entry within Salesforce, and providing completed quotes to customers or outside sales representatives. This role involves tracking won/loss metrics, issuing monthly reports on quoting activity and usage, and monitoring issues, enhancements, and questions until resolution. The position also provides additional support to various business units as needed.

Requirements

• Bachelor's degree required, degree in business-related field preferred.
• At least two years of customer service experience or equivalent.
• Strong customer focus with excellent analytical and problem-solving skills.
• Ability to learn the technical aspects of the business and gain solid product knowledge.
• Capable of working effectively in a fast-paced, multi-tasking environment.
• Exceptional attention to detail, ensuring high quality and accuracy in projects.
• Strong time management and organizational skills, with the ability to juggle multiple demands, manage shifting priorities, and meet deadlines.
• Excellent attitude and communication skills for interacting with all levels within the organization.
• Proficient in Microsoft Excel, PowerPoint, and Word.

Nice To Haves

• Experience with Oracle and Salesforce business applications.
• Understanding of the construction industry and experience with ceiling products.

Responsibilities

• Responsible for quote management: building and managing project quotes within Salesforce, tracking won/loss metrics and quote usage.
• Works directly with account reps on project information, product selection, material pricing, and pricing escalators for quotes.
• Issues monthly reports on quoting activity, including won/loss metrics and usage.
• Develops, reviews, and adopts documented team procedures and processes.
• Assists in business process development and provides recommendations on systems and business process enhancements to improve quote quality or customer experience.
• Monitors issues, enhancements, and questions until resolution, escalating issues as appropriate.

Benefits

• Two medical insurance options, vision and dental coverage.
• 401(k) Investment Plan with company match.
• Pension plan.
• Life insurance, accident insurance, legal insurance, pet insurance.
• Quarterly (hourly) / Annual (salary) bonus potential based on performance metrics tied to safety, quality, and productivity.
• Paid time off and paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Nonmetallic Mineral Product Manufacturing
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees