Quotations & Technical Support

HPS • Baraboo, WI

3d

About The Position

Hammond Power Solutions Inc. is a global manufacturer headquartered in Guelph, Ontario, Canada. HPS has grown to become the leader in North America in the custom design and manufacture of dry type transformers. For the past century, HPS has grown to deliver electrical power solutions to global markets and provides solutions for complex applications like, mining, rectifier, drives, traction, wind, solar and many other electrical power applications. The world relies on HPS to continually conceive and produce state-of-the-art transformer technology. We currently have an opening for a Quotations and Technical Support Specialist, come grow with us! This position is located in Baraboo, WI.

Requirements

• Diploma or Degree in Electrical, Technical or relevant field required.
• Excellent communication and interpersonal skills, with the ability to effectively interact with cross-functional teams and external stakeholders.
• Ability to thrive in a fast-paced environment and adapt to changing priorities.
• Strong analytical and problem-solving skills
• Demonstrated computer skills and proficiency in Microsoft Office applications.
• Ability to meet deadlines.
• Ability to work independently and as a team member.
• Strong attention to detail

Responsibilities

• Managing accounts and pricing structures
• Quotation and Price Management
• Manage and Develop Quotations for customers.
• Collaborate with distributors and end users in structuring pricing.
• Institute and manage price increases.
• Project Negotiation.
• Work closely with Quotations and Regional Sales Managers to maximize margins while focusing on corporate goals.
• Cultivate strong relationships with all Distributors, Customers, Representatives and OEMs.
• Facilitate communication between HPS Engineering and the customer when needed.
• Support the development of regional target accounts and key customers.
• Collaboration in executing sales strategies that maximize margins and bookings.
• Develop a full understanding of all HPS products, how they are manufactured, the applications they are used in, and how to troubleshoot any potential issues.
• Serve as the first point of contact for all calls from the field.
• Configure part numbers based on customer’s application requirements.
• Provide technical information that cannot be found on the nameplate or in the installation guide.
• Guide technicians through electrical schematics and the wiring of any HPS part number.
• Provide troubleshooting for scenarios where the customer is having issues in the field – wrong voltage, no voltage, etc.
• Support Customer Service on filing FPRs, RMAs, and CARs.
• Provide complete order packets for custom products and projects.
• Provide support and training on catalog parts, custom products, and interpreting customer specifications.
• Offer technical support to customers as needed.
• Act as liaison between Customer Service and customers as needed.
• Work together to establish market pricing and institute price increases.
• Provide market feedback on HPS competitors, pricing, lead time, products, etc.
• Assistance with customer training on new product launches.
• Provide feedback and support on system upgrades.
• Provide support and communication on all PODs and CODs.
• Assist with the creation, implementation, and support of all sales plans.
• Identify and escalate any customer activities that may affect overall sales objectives.

Benefits

• Company 401K
• Dental care
• Disability insurance
• Employee assistance program
• Employee stock purchase plan
• Medical, Health Savings Plan, Health Reimbursement account
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision care

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Associate degree