Quotation and Contract Renewal Specialist

Kodak Alaris • Morrisville, NC

20d • $27 - $30

About The Position

Kodak Alaris is a global technology company that’s delivering future value through customer solutions. Our advanced, patented intellectual property combines breakthrough technologies, digital transformation, and human know-how to unlock the power of images and information. We make businesses run faster, governments run smarter and provide consumers innovative solutions to preserve and enjoy their most cherished memories. Our future is powered by our employees’ creativity. Expect a lot from Kodak Alaris and know that we expect a lot of ourselves and the performance of the company.
Kodak Moments is a leading global provider of photo products and services to retailers, consumers, and entertainment properties. We inspire consumers to bring their memories to life--delivering innovative, high-quality photo products and experiences they find truly meaningful. Powered by over 100,000 consumer touchpoints across 30 countries globally, it's our mission to be the brand consumers choose to celebrate and preserve life's memories, from the big events to the everyday moments that matter.

Position Summary
Primary responsibility is to provide sales and business operations support to the Kodak Moments Services and Commercial teams.
This position is a key member of the US&C Business Unit, responsible for effective communication and collaboration with functional teams and serving as a liaison to Kodak Alaris shared‑services personnel. The role encompasses a broad range of external customer and internal business support activities, including contract database management, customer sales tracking and reporting, invoicing, receivables support, project management assistance, and regular interaction with back‑office and legal teams. The position is also expected to identify opportunities for process improvements and enhanced data reporting.
As a Quotation and Contract Renewal Specialist, the role includes preparing price quotes and managing the renewal of existing customer contracts. Core responsibilities involve analyzing customer needs, developing accurate cost estimates, update renewal terms within Kodak Moments’ systems and data base, monitoring contract expirations, and collaborating closely with sales, legal, and customer success teams. Strong communication skills, attention to detail, and analytical capabilities are essential for success in this position.

Requirements

• Minimum of 5 years’ experience in quotations, pricing, or financial analysis roles.
• A high school diploma is required; post-secondary education a plus
• In depth knowledge and experience working in a sales operations or business operations capacity
• Experience interfacing with finance, legal and supply chain functions
• Strong Microsoft Office application capabilities
• Experience with Microsoft D365
• Excellent verbal and written communication skills are essential for interacting with customers and internal teams.
• Must have strong attention to detail. Critical for accuracy in quotes, contract data, and pricing.
• Ability to analyze data, understand contracts, and apply mathematical concepts to pricing situations.
• Strong organizational skills with the ability to manage multiple contracts, track deadlines, and effectively prioritize tasks in a fast-paced environment.
• Experience in financial reporting, including preparation of margin analysis, rebate liability forecasts, and profitability reports for management.
• Technical proficiency with MS Office Suite and CRM or quoting software.

Nice To Haves

• Certification in Pricing, Finance, or Supply Chain (e.g., CPP – Certified Pricing Professional) is a plus.

Responsibilities

• Quoting: Prepare accurate price quotes for products or services by analyzing customer requirements, costs, and market trends.
• Contract renewals: Manage the renewal process for existing contracts, including tracking expiration dates, negotiating terms, and addressing customer concerns.
• Monitor margin thresholds and escalate quotes that fall below minimum profitability standards.
• Identify cost fluctuations (materials, freight, labor, exchange rates) and adjust quotations proactively to safeguard margins
• Cross-functional collaboration: Work with internal teams like sales, customer success, and legal to ensure smooth contract processing and resolution of customer issues.
• Shipment monitoring: Track shipments to ensure SLAs are met, avoiding penalties for late delivery.
• Data management: Maintain high levels of data integrity in systems like D365 and ServiceMax, by validating information, ensuring accuracy in CAT - part numbers, and updating account details.
• AURs: Monitoring contractual operations of customers’ returns and administering penalties per the terms of the contract.
• Customer support: Act as a point of contact for sales teams, providing them with timely quotes and responding to inquiries such as lead time updates
• Competitive landscape: Monitor, gather and analyze, competitors’ activities.
• Process improvement: Assist in identifying and implementing ways to improve the efficiency and accuracy of the quoting and renewal processes.
• Support Pricing & Rebate Admin: by monitoring rebate accruals and Marketing funds to validate accurate tracking of customer payouts and compliance with contractual agreements.
• Support Demand and Supply Chain Admin: by sharing forecasts of Independents, Small Regional Retailers, and Resellers.

Benefits

• As a member of the Kodak Alaris team you will be eligible to participate in our flexible benefits program which include paid flexible time off, health, dental and vision coverage, paid sick leave, paid parental leave, 401(k) plan with company match, short-term and long term disability coverage and life insurance.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED