Quicklane Service Advisor

Garnet Ford•Kennett Square, PA

18d

About The Position

The responsibilities of a Service Advisor include greeting customers, listening to their needs, and scheduling appointments as needed. They are also responsible for reviewing repairs for customer vehicles. Nestled in the scenic Brandywine Valley, just a short drive from Downtown West Chester, Quicklane of kennett Square has been a trusted name in automotive service for over 10 years. Our Service Center was founded on integrity, customer satisfaction, and a passion for automobiles. Over the years, we have become a cornerstone in the community, known for our friendly atmosphere and dedication to helping customers.

Requirements

Previous experience is a plus
Ability to identify the problem quickly
Knowledge of automobiles
Proven record of achieving exceptional customer satisfaction
Past experience as a service advisor, assistant lane manager or service consultant
Very energetic personality
A desire for a long-term career with a growing organization
Personal and professional integrity
Computer skills and willingness to learn new programs
Ability to learn new technology and repair and service procedures and specifications
Minimum of 1 year in service department
Ability to lift 50 pounds and work on your feet for extended periods of time
Ability to work in a fast-paced environment
Basic computer skills
Positive, friendly attitude
High school diploma or equivalent

Responsibilities

Greet customers promptly
Obtain customer and vehicle information
Clearly report all vehicle symptoms as described by the customer
Determine and recommend maintenance base on age, mileage and history of vehicle
Prepare a complete and accurate estimate of cost for labor and parts
Establish follow up time
Monitor the progress of each vehicle throughout the day, and update customers frequently
Verify that the final invoice reconciles with the work performed on the repair order
Explain all completed work and charges to customers