Quicklane Advisor

Village Ford Inc • Dearborn, MI

30d

About The Position

We’re looking for a Quick Lane Advisor who’s part people-person, part car-care pro. You’ll be the first person customers see when they pull into the Quick Lane — answering questions, recommending services, and keeping everything moving smoothly from drop-off to pickup.

If you’re great with customers, confident in your automotive knowledge, and love staying busy, you’ll thrive in this role. You’ll work closely with service techs and play a big part in keeping vehicles — and customers — happy.

Requirements

• Have experience as a service advisor, auto tech, or similar role
• Know your way around basic vehicle maintenance and repairs
• Stay cool under pressure and thrive in a fast-paced environment
• Communicate clearly and professionally
• Are tech-savvy and comfortable with dealership management systems
• Have a valid driver’s license and a clean driving record
• Are motivated, detail-oriented, and always looking to help

Responsibilities

• Welcoming customers and listening to their service needs
• Recommending maintenance and explaining repair procedures clearly
• Writing up repair orders and working closely with techs
• Keeping customers updated on timing and progress
• Promoting additional services based on real vehicle needs
• Processing payments and maintaining accurate records
• Providing top-notch, friendly service from start to finish
• Following dealership policies and keeping safety a priority

Benefits

• Medical
• Dental
• Vision
• 401(k)
• PTO
• long and short-term disability
• accident
• critical illness
• pet insurance
• identity theft protection
• paid holidays
• Career growth and mentorship from experienced team members
• A tight-knit team that supports and values your expertise

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed