Quickcare Patient Service Representative (Full-time)

Gritman Medical Center • Moscow, ID

268d

About The Position

The Quickcare Patient Service Representative position at Gritman Medical Center is a full-time role that requires working from Friday to Tuesday. The representative will greet patients and visitors, monitor call queues, maintain patient confidentiality, and manage various administrative tasks related to patient accounts and appointments.

Requirements

• Experience working with computers.
• Basic office functions.
• Excellent customer service skills.
• Written and verbal communication skills.
• Positive attitude.
• Ability to work closely with others.
• Critical thinking skills.
• Flexibility.
• Computer skills.

Nice To Haves

• Prior education and/or experience in a medical office.

Responsibilities

• Greet patients and visitors with professionalism, representing the Gritman Way.
• Monitor call queue and lobby for wait times or issues.
• Maintain strict confidentiality of patient information.
• Enter quality phone notes and patient cases.
• Prepare end-of-day deposit reconciliation paperwork.
• Maintain accurate patient accounts and input insurance information.
• Schedule appointments appropriately and collect copays/outstanding balances.
• Respond to simple medical record requests and handle patient concerns/complaints.
• Work with computer programs and multi-line phone systems.
• Demonstrate flexibility and respond to changing workflows.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Hospitals