Aero Product Service - Quick Response Center Leader

GE Vernova • Houston, TX

2d • Remote

About The Position

As the Quick Response Center (QRC) Senior Engineering Manager, you will lead a high-impact, global team of Product Service Engineers (PSE) who are the front-line for technical issue resolution for GE Vernova’s aeroderivative gas turbine fleet. This role will combine strategic leadership, coaching, and technical domain expertise. You will be responsible for driving the technical disposition for urgent field issues, ensuring the operational reliability of the LM2500, LM6000, and LMS100 fleets, and fostering a culture of continuous improvement through Lean principles.

Requirements

• Bachelor’s degree in Engineering from an accredited university or college OR equivalent knowledge and experience.
• Major experience in Engineering, Operations, or Gas Turbine Services.
• Experience as a leader of a global or multi-disciplinary technical team.
• Direct experience with gas turbine maintenance practices and operability troubleshooting.
• Willingness to work off-hours for support when needed.

Nice To Haves

• Deep technical knowledge of LM2500, LM6000, and LMS100 aeroderivative gas turbines.
• GE Vernova Way Alignment: Demonstrated ability to lead with humility, transparency, and focus. You should exhibit behaviors that prioritize safety, accountability, and the "One Team" mindset.
• Strong background in gas turbine design and aeroderivative-specific maintenance practices.
• Prior experience within GE Vernova Services is highly preferred, with a strong understanding of the business objectives and customer landscape.
• Proven ability to implement Lean methodologies to improve engineering processes and team efficiency.
• Strong operational judgment with the ability to manage complex technical challenges under tight deadlines.

Responsibilities

• Provide daily and strategic leadership to a globally distributed team of Product Service Engineers to drive rapid customer issue resolution, prioritizing Safety, Quality, Delivery, and Cost.
• Act as a senior technical authority for aeroderivative gas turbine operability, specifically focusing on troubleshooting and resolution for LM2500, LM6000, and LMS100 models.
• Own the operating rhythm (standard work) for the QRC, utilizing a Lean mindset to reduce response cycle times and improve technical response quality.
• Champion a proactive approach by systematically targeting Unscheduled Engine Removal (UER) reductions and implementing strategies to reduce customer trips.
• Own succession planning and performance reviews for the global QRC team. Attract and develop technical talent with a focus on deepening aeroderivative maintenance and design expertise.
• Partner with Services, Product Line, and Engineering teams during high-pressure situations, such as forced outages, to ensure optimal technical support and customer satisfaction.

Benefits

• Available benefits include medical, dental, vision, and prescription drug coverage; access to Health Coach from GE Vernova, a 24/7 nurse-based resource; and access to the Employee Assistance Program, providing 24/7 confidential assessment, counseling and referral services.
• Retirement benefits include the GE Vernova Retirement Savings Plan, a tax-advantaged 401(k) savings opportunity with company matching contributions and company retirement contributions, as well as access to Fidelity resources and financial planning consultants.
• Other benefits include tuition assistance, adoption assistance, paid parental leave, disability benefits, life insurance, 12 paid holidays, and permissive time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level