MASTER TEMPLATE - Quick Lube Technician

Findlay Volkswagen Henderson•Henderson, NV

11h•Onsite

About The Position

Quick Lube Technician functions as a technician who can perform light maintenance and repairs which include lube, oil, and filter changes, balancing and rotation of tires, etcetera assigned in accordance with dealer and factory standards and builds customer loyalty by developing trust and ensuring customers see Findlay Volkswagen as a caregiver for their vehicle safety and reliability. This position is considered exempt under the Fair Labor Standards Act (FLSA).

Requirements

Valid Nevada driver’s license
Clear background check
Ability to pass pre-employment Federal drug screen
High School Diploma or general education degree (GED); or equivalent combination of education and/or experience
Must maintain an inventory of normal technician’s tools not inventoried by the Service department as “shop cart tools” or “special tools”
Ability to navigate Internet Explorer, Chrome, and Google Drive
Savvy in the operation of Microsoft Office programs such as Word, Excel, and Outlook
Ability to work under pressure while maintaining professionalism
Ability to effectively communicate is needed to team-members, management, and customers
Ability to work well with all types of people
Ability to resolve conflict
Literate in spoken and written English language
Ability to navigate VW Hub with special focus on all reports and backend tools associated with vehicle repairs and warranty inquiries
Ability to comprehend Volkswagen technical service bulletins, recall notices, VW Techline notes, etcetera
Ability to apply understanding to carrying out instructions furnished in written, oral, or diagram form
Ability to deal with problems involving several concrete variables in standardized situations
Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
The ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
Ability to read and comprehend instructions, short correspondence, and memos
Ability to effectively present information and respond to questions from managers, clients, customers, and the public
Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
Ability to write routine reports and correspondence

Responsibilities

Ensures that the workshop is clean, organized, and free of dangerous or hazardous materials
Perform work as requested on service repair orders expeditiously and with accuracy, in accordance with dealership and factory standards
Sells lubrication, safety inspection and other related services
Inspect fluid levels, replenishes as necessary
Checks tire pressures and adds air if needed
Road test vehicles as required
Conduct multi-point inspections to make appropriate recommendations to ensure the safety and reliability of customer vehicles
Conduct video inspections as per the current software
Proficient use of diagnostic tools and special service equipment
Communicate directly with Service Advisors to ensure customers are properly informed of additional service recommendations
Communicate directly with Parts Advisors to effectively manage production
Provide accurate and efficient time estimates necessary to complete repairs to customer’s vehicles
Document work performed on each vehicle on the repair order
Saves and tags parts off the job if under warranty or if requested by the customer
Participates in factory-sponsored training classes as appropriate
Keeps abreast of manufacturer technical bulletins
Maintains and is accountable for all dealership-owned tools and manuals. Return them to the proper place and in the same condition as they were received.
Operates all tools and equipment in a safe manner
Reports machinery defects or malfunctions to the supervisor.
Ensures that customers’ cars are kept clean. Notifies service advisors immediately of anything that has happened to change the appearance or condition of the vehicle.
Provides an exceptional customer experience to drive loyalty
Stays current on new vehicle technologies and diagnostic methods
Other tasks as assigned.
Technician expectation is to retain a “MPI Completed” percentage of 90% as reported on MyKaarma Service Cart report
Technician expectation is to retain a “Video Completed” percentage of 90% as reported on MyKaarma Service Cart report.