Quick Lube Service Advisor

Cronin Ford•Harrison, OH

23h

About The Position

The Quick Lane Service Advisor is responsible for delivering excellent customer service while efficiently managing vehicle maintenance and light repair services. This role serves as the primary point of contact between customers and the service team, ensuring accurate vehicle write-ups, recommending maintenance services, and coordinating timely completion of work.

Responsibilities

Greet customer promptly and professionally upon arrival
Listen carefully to customer concerns and document vehicle issues accurately
Build trust with customers to promote long term relationships
Provide clear explanations of recommended services and repairs
Keep customers informed throughout the service process, including delays or changes
Ensure a high level of customer satisfaction and handle concerns or complains effectively
Present estimates and gain customer approval for work to be completed
Open and close repair orders ( ROs) accurately and efficiently
Ensure all customer and vehicle information is correct and complete
Clearly document customer concerns and technician findings
Monitor repair progress and communicate with technicians and parts department
Review completed work orders with customer and explain charges
Schedule service appointments to maximize shop productivity
Ensure timely vehicle delivery and minimize wait times
Process payments and explain invoices
Maintain records of customer interactions and service history
Follow dealership policies, procedures and manufacturer standards